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Export Company File to QuickBooks Online Missing – Solved!

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Let’s say you are transferring from QuickBooks Desktop to QuickBooks Online. You have prepared your company file and got it ready to be moved. However, you find the Export Company File to QuickBooks Online missing. This stops you from migrating the company file to QBO.

Let’s see how you can address this and transfer from QuickBooks Desktop to QuickBooks Online successfully.

This blog will guide you on how to export company file to QuickBooks Online. However, it is better to let a QB ProAdvisor take care of it since migration is a comprehensive task. Dial 800-580-5375 and speak to a QB ProAdvisor.

Before You Export a Company File to QuickBooks Online

After you create a QuickBooks Online account, you get 60 days to move your company data to it. Before you can export the company file to QuickBooks Online, there are some things you need to take care of.

  • The company file shouldn’t be too big for the export. The total targets should be less than 750000. You can check this by pressing Ctrl + 1 keys together.
  • Some things move to QuickBooks Online, while others don’t. When you move from QuickBooks Desktop to QuickBooks Online, you should know what moves to QBO and what doesn’t.
  • Print a copy of the Sales Tax Liability report, which you’ll need to enter adjustment entries.
  • If you use QuickBooks Desktop Payroll, terminate or deactivate employees who aren’t working for you anymore or haven’t received wages in the current year. Moreover, wait for two to three days after running payroll operations before you export company files to QuickBooks Online.

Note: We suggest you create a backup of your company data before you migrate to QuickBooks Online.

Export Company File to QuickBooks Online Missing – Here’s How to Fix It

Have you noticed that the Export Company File to QuickBooks Online option is missing? Here’s what to do if you can’t see the option to export company files to QuickBooks Online.

1.     Update QuickBooks Desktop

The first thing you need to do is make sure that your QuickBooks Desktop is up to date. If you haven’t updated your QuickBooks Desktop recently, download and install the latest updates.

Moreover, make sure that you are not using an outdated version of QuickBooks, such as QuickBooks Desktop 2018. In such cases, you can utilize the trial license of QuickBooks Desktop 2022 to export company file to QuickBooks Online.

2.     Set Up Your Company File to Export

You will need to ensure that the company file is not too large for the export. QuickBooks has a limit on the total targets that can be exported, i.e., 7500000 or less. In the same way, some things export to QuickBooks Online while others don’t.

If your company file is too big, you might need to condense it. However, to ensure that you don’t lose important data, we advise you to reach out to a QB expert for this step. 

In summary, prepare everything and get your company file ready to export.

Now, go to Company and select Export Company File to QuickBooks Online. If you can find the export company file to QuickBooks Online option, move on to the next step.

3.     Verify and Rebuild Company Data

 If you find the Export Company File to QuickBooks Online missing, there might be data damage in your company file. Therefore, verify and rebuild company data to check for data damages and fix them.

Once you are done, navigate to Company and tap on Export Company File to QuickBooks Online. This will start the export process again.

4.     Repair QuickBooks Desktop

If, even after carrying out the above steps, you find the Export Company File to QuickBooks Online missing, your QuickBooks program might have component or installation damage.

To resolve this, repair your QuickBooks Desktop program.

Errors When You Export Company File to QuickBooks Online

When you are migrating from QuickBooks Desktop to QuickBooks Online, there are some errors you might encounter. Let us see these errors and how to fix them.

1.     You get a blank white popup screen for a few second

You get a blank white popup screen for a few seconds. Thereafter, the program crashes and shuts down with no errors

If the above issue happens, first update your QuickBooks Desktop to the latest release.

Once done, download QuickBooks Tool Hub and run Quick Fix my Program.

  • Once downloaded and installed QuickBooks Tool Hub, open it.
  • Tap on Program Problems.
  • Choose Quick Fix my Program.

Now, open QuickBooks Desktop and tap on the Company menu. Click on Export Company File to QuickBooks Online.

If the problem persists, run verify and rebuild data on your company file.

2.     Please delete all employees already entered in QuickBooks Online

This happens when QuickBooks Online can’t replace employees when you export data for the reason they’re linked to payroll items, year-to-date history, and other payroll setup.

QuickBooks Online doesn’t allow you to delete employees that have paychecks or pay history. In this case, you will be required to create a new QuickBooks Online company with no payroll setup and move company data to it.

3.     Your file is too big to export

You see this error message because there is a limit of targets that the QuickBooks Desktop file allows when you export it.

Here are the target limits for different QuickBooks Desktop subscriptions:

  • QuickBooks Desktop Mac – 350,000 targets
  • QuickBooks Desktop Enterprise (CA) – 350,000 targets
  • QuickBooks Desktop UK – 350,000 targets
  • QuickBooks Desktop Pro/Premier 2020, latest release and newer (CA) – 750,000 targets
  • QuickBooks Desktop Enterprise 2020, latest release and newer (US) – 750,000 targets
  • QuickBooks Desktop Pro/Premier 2018, latest release and newer (US) – 750,000 targets

To address this, open QuickBooks Desktop and press F2 to check the product information (If you are using a Mac, press Command+1 on your keyboard). Now, check the number of targets. If the number of targets exceeds the allowed limit for your QuickBooks Desktop edition, you will need to condense your company file.

4.     There was a problem checking this company for import eligibility

There are a few instances when you will see this message when you export a company file to QuickBooks Online:

  • You might not be a company admin, primary admin, or accountant in the QBO company.
  • There might be an issue with QuickBooks Online Payroll account services.
  • You haven’t signed into the QBO account before moving data.
  • You haven’t completed the setup interview in QBO.
  • You tried to move your data more than 60 days after your subscription start date.

Here is how you can correct this issue:

  • Sign in to QBO company. Now, go through the setup interview questions.
  • Sign in as a primary or company admin. After that, move your data from QuickBooks Desktop.
  • Once again, save your company address.

However, if the error persists, you can fix it by creating a new QBO account. However, before that, cancel your old subscription.

5.     Error in processing data for QuickBooks Desktop for Mac

In this case, you might not have the latest version of QuickBooks Desktop for Mac installed. To fix this, update your QuickBooks Desktop.

Now, if the problem persists, run verify and rebuild company data in that case.

6.     We can’t export your data. It may be on a network drive

You might see this message if your QuickBooks Desktop company file is not located in local drive or if it is open in multi-user mode.

Here is how you can fix this issue:

  • Open QuickBooks Desktop and find the location of the company file.
  • Close the QuickBooks Desktop application.
  • Copy your company file and paste it to your local C-drive.
  • Now, Open QuickBooks Desktop and open the company file from the new location you just saved it at.
  • Tap on File. Choose Switch to Single-user mode.
  • Tap on Company. Now, choose Export Your Company File to QuickBooks Online.

7.     Export QBDT data to QBO: ERROR

In case the company file is 4 folders deep, you might see this error message.

For instance, C:\My Stuff\QuickBooks files\My Company\2016\Work Files\data.qbw.

Follow these steps to fix it:

  • Open QuickBooks Desktop and find the location of the company file.
  • Close the QuickBooks Desktop application.
  • Copy your company file and paste it to another folder on your local C-drive.
  • Now, Open QuickBooks Desktop and open the company file from the new location you just saved it at.
  • Tap on Company. Now, choose Export Your Company File to QuickBooks Online.

Error: FAILED

You might see this error message when exporting company file to QuickBooks Online, if your QuickBooks Desktop is not up-to-date. To resolve this, update your QuickBooks Desktop to the latest release.

Error: You can’t import because the QuickBooks Online company has been canceled

You might see this error message if your QBO company is not subscribed anymore.

Here is how you can resolve this:

  • Sign in to your QBO company.
  • Tap on Settings and choose Account and Settings.
  • Click on Billing & subscription.
  • Choose Resubscribe or Subscribe (if the company was from a trial). Provide the billing info.

Final Words

This was all on what to do if you find Export Your Company File to QuickBooks Online missing. Follow these steps to resolve errors that arise when you export the company file to QBO.

However, if the issue persists, we recommend you speak to a QB ProAdvisor. A ProAdvisor can help you seamlessly migrate from QuickBooks Desktop to QuickBooks Online. Dial 800-580-5375 to connect to a ProAdvisor!

Top Queries

How do I export a company to QuickBooks Online?

To export a company file to QuickBooks Online, open your QuickBooks Desktop and tap on the Company menu. Now, click on the Export Company File to QuickBooks Online button. However, before you migrate the company file, ensure that your company file is ready to migrate.

How do I import a company file into QuickBooks Online?

Here is how you can import a company file to your QuickBooks Online:
● Sign in to your QuickBooks Desktop as an admin.
● Tap on Company. Now, choose Export Your Company File to QuickBooks Online.
● Tap on Get Started.
● Log in as an administrator to your QBO company.
● Tap on Choose online company. Browse and choose the company for which you wish to upload your company file.
● Tap on Continue.

Why can’t QuickBooks find my company file?

This happens in case the QuickBooks company file was renamed, moved to another location or deleted by mistake. To fix this, you can look for the company file manually and then open it with QuickBooks Desktop.

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