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How to Fix QuickBooks Error H505 to Enable Multi-User Access

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QuickBooks error H505 is a common HXXX series error that occurs while switching QuickBooks to multi-user mode. It is accompanied by an error message stating, “This company is on another computer, and QuickBooks needs some help connecting.”

Reconfiguring the multi-user settings on the server and the workstations is one of the most effective approaches to resolve this error. However, this does not always work and you are required to perform additional troubleshooting to eliminate the actual root cause. To learn why this error occurs and how to fix it, follow this troubleshooting guide until the end.

Hosting issues in QuickBooks can prevent users from accessing the company files over the network. This can impact other workstations on the same network, which can create panic. If you need outside assistance in fixing the H505 error, reach out to our support team by dialing 800-580-5375.

Major Causes Behind QuickBooks Desktop Error H505 

Hosting issues in QB can arise due to multiple reasons. Knowing about these reasons builds a foundation and helps understand the error with more clarity. The following reasons are responsible for QuickBooks error H505 when opening the company file

  • The QB hosting configuration on the server or workstations might be incorrect.
  • The QuickBooks Database Server Manager is not running correctly, or it might be inactive.
  • Essential configuration files, like the Network Data file, might be damaged or corrupted.
  • Windows firewall or anti-virus software might be restricting access to the company files on the server and workstations.
  • Services, like QuickBooksDBXX, are not running correctly.
  • There are insufficient access permissions to share the company files over the network.
  • QBDT is unable to fetch the IP address of the server PC hosting the company files.
  • QuickBooks company files might be damaged or corrupted, which can be another reason for this hosting error.
  • You are not using an updated QuickBooks version, and the current version lacks the latest features and improvements.
  • QuickBooks is not correctly installed, or the program might be damaged/corrupted.

These are the main reasons why error H505 arises in QB. Now, let’s move to the next section and learn effective solutions to fix this error.

Easy Solutions to Fix QuickBooks Error Code H505

QuickBooks H505 error needs to be resolved as soon as possible; otherwise, you won’t be able to switch to the multi-user mode. Thus, once you have understood why this error arises, follow the troubleshooting solutions given below to address it –

Solution 1 – Review the Hosting Settings on the Server and Workstations

If the hosting setup is incorrect on the server PC and workstations, it can cause issues while switching to the multi-user mode. To ensure that the hosting settings are correct, follow the steps given below –

  • Open QuickBooks on one of the workstations facing the error, then go to the File tab and click Utilities.
Confirm of showing Host Multi-User Access
  • If you see the Host Multi-User Access option, the hosting settings are correct. Move on to the next workstation, as this one is not causing the error.
Stop Hosting Multi-User Access
  • If you see the Stop Hosting Multi-User Access option, select it, then repeat these steps on all the workstations facing the H505 error.

Once the QB hosting settings are configured on the workstations, move on to your server computer that hosts the company file. To configure the hosting setup on the server PC, follow these steps –

  1. Firstly, launch QuickBooks on your server PC, go to the File tab, and then select Utilities.
  2. If you see the Host Multi-User Access option, select it and enable the hosting mode. However, if you see the Stop Hosting Multi-User Access option, make sure not to select it.

After the hosting settings are configured on the server PC and workstations, rerun QuickBooks and check the status of error H505 while hosting the company file. However, if the error continues to appear, move to the next troubleshooting solution.

Solution 2 – Run the QB Database Server Manager Utility

The QuickBooks Database Server Manager can help resolve network issues in QB multi-user mode. To run this tool, first install the QB Tool Hub and then run a scan process following the instructions below –

Step 1 – Download & Install QB Tool Hub

The QuickBooks Tool Hub contains essential tools and features required to fix issues within QuickBooks. To download and install this program, implement the steps given below –

  • Exit QuickBooks, click HERE to download the latest QB Tool Hub version, and save the downloaded setup file on your PC.

Note: If you already have QB Tool Hub installed on the PC, check its version at the bottom of the Home tab and ensure that you have the latest version (1.6.0.5).

  • Open the QuickBooksToolHub.exe setup file you downloaded above, then follow the on-screen steps to install and accept the given terms and conditions.
Process of installing QuickBooks Tool Hub
  • Once the installation is complete, double-click the program icon on your Windows desktop and launch QB Tool Hub.

Note: If you aren’t able to find the QB Tool Hub icon, manually search for “QuickBooks Tool Hub” in the Windows search panel, then access the program.

After the program is installed, move to the next step and run the QuickBooks Database Server Manager.

Step 2 – Run QB Database Server Manager on the Server PC

QuickBooks Database Server Manager is used to share company files with other computers on the network. To run this utility, launch the QB Tool Hub and follow the instructions below –

  • In the QuickBooks Tool Hub, go to the Network Issues tab and select QuickBooks Database Server Manager. If QuickBooks isn’t installed on the server PC, it’ll prompt you to install it.
Run QuickBooks Database Server Manager
  • Next, click Start Scan if you see your company file folder(s). If you don’t, Browse to the company file location, then hit Start Scan.
  • Now, the tool will repair the firewall permissions automatically, and when the scan is complete, hit Close.

Once done, open QuickBooks on each workstation facing the error, go to the File tab, and select Switch to Single-user Mode. Then, run QB in the multi-user mode on the server and check if QuickBooks multi-user error H505 is fixed. If the error code persists, move to the next solution and fix it.

Solution 3 – Edit the QB Network Data File’s Name

The Network Data file in QuickBooks is an essential configuration file that allows QB to access the company files on a network. If this file is damaged, it can lead to H505 error. To fix the file damage, rename the .ND file using the instructions below –

  • Open the company file folder on the local drive and locate the Network Data file. It will have the same name as your company file but with .ND extension.
Company file with .ND Extension
  • Once found, right-click the file, click Rename, and add “.OLD” at the end of the file name.
  • Hit Enter to save the new file name, then reopen QuickBooks Desktop.

Once the file is renamed, run QuickBooks in multi-user mode and check if the H505 error is resolved. However, if you are still encountering this hosting error, move to the next solution.

Solution 4 – Check the Status of QB Services on the Server

If essential services, like QuickBooksDBXX or QBCFMonitorService, are not running correctly, they can create issues while using QB in a multi-user environment. Thus, check these services on the server PC with the help of the instructions below –

Note: If you use the full version of QBDT on the server PC, make sure to enable the hosting mode before following the steps below.

  • Open the Windows Start menu on your server computer, then enter “Run” into the search, and open the Run window.
  • Further, enter “services.msc” into the Run command box, then hit Enter.
  • Find and double-click QuickBooksDBXX on the list (wherein XX notes your QB version), and select Automatic for the Startup Type.
Find QuickBooksDBXX, XX denotes the QB version
  • Next, check the Service Status and make sure it is either Running or Started. If not, select Start and start the QuickBooksDBXX service.
  • Move to the Recovery tab, then select Restart the Service from each of these dropdown menus: First failure, Second failure, and Subsequent failures
  • Select Apply and hit OK to save the changes, then repeat these steps for QBCFMonitorService.

When you’re done, open QuickBooks on each workstation, then go to the File menu and click Switch to Multi-user Mode. Check if everything opens correctly and if the QuickBooks hosting error H505 is resolved. If not, move to the next solution.

Solution 5 – Edit Windows Access Permissions to Share QB Company Files

If you haven’t provided sufficient permissions to QuickBooksDBXX and QBCFMonitorService, you need to set the access permissions to share QB company files. To edit the QB file-sharing permissions, go through the steps given below –

Windows 10

If you are a Windows 10 user, set Windows access permissions to share the company files in the following manner –

  1. Open the Windows Start menu, access Windows File Explorer, then locate and right-click the folder containing your company files.
  2. Next, select Properties, then click Sharing, and select Share Add.
  3. Select the corresponding QBDataServiceUserXX for your QuickBooks version, then set the permission level of both users to Full Control.
  4. Lastly, select Share and confirm the new file access permission settings.

Windows Server 12

If you use Windows Server 2012, the file-sharing permissions in QB can be set in the following manner –

  1. Firstly, ensure that File and Storage Services are installed, then open the Windows Start menu and type “Run” into the search box.
  2. Open the Run Command, type “Server Manager,” and select OK.
  3. Further, select File and Storage Services, then click Share, and open the Task drop-down menu.
  4. Choose New Share, and a list of File Share Profiles will appear. To learn about the differences between the profiles, click on each profile and read its description.
  5. Select SMB Share—Quick, the default profile, and then, from the Share location section, select Type a custom path.
  6. Click Browse to locate the folder you wish to share, then choose the appropriate folder and select Select a folder, followed by hitting Next.

Note: You can opt to leave the default selections under the Configure Share settings window and hit Next again.

Once the access permissions are successfully set, rerun QuickBooks in a multi-user mode and check if QuickBooks company file error H505 is fixed. However, if the error code persists, move to the next troubleshooting solution.

Solution 6 – Configure Windows Firewall and Anti-Virus Settings

You might get QuickBooks error H505 due to the firewall blocking the connection. These restrictions can prevent QB from accessing the internet. By configuring the Windows firewall, you can remove the blockages and run the multi-user mode seamlessly. Follow the steps given below to configure the firewall and anti-virus settings for QuickBooks

Step 1 – Make Use of the QuickBooks File Doctor Tool

QuickBooks File Doctor is an essential utility that helps fix company file and network problems in QB. To run this tool, make sure QB Tool Hub is installed on the PC (see ‘Step 1: Download & Install QB Tool Hub’ in ‘Solution 2: Run the QB Database Server Manager Utility’ above), then follow the steps below –

  • In QuickBooks Tool Hub, move to the Company File Issues menu, select the QuickBooks File Doctor, and wait for the tool to open.

Note: The tool can take about a minute to open, but if it doesn’t open, search for “QuickBooks Desktop File Doctor in the Windows search bar and open it manually.

  • Next, from the drop-down menu, pick the company file you want to repair. If you can’t locate the file, select Browse and Search, locate the QB company file, and select it.
  • Further, select the Check your file and network option and click Continue.
Check your file and network like this
  • Enter your admin credentials, select Next, and wait for the scan process to end, then open QuickBooks Desktop.

Note: The scan process can take up to 5 minutes, depending on the company file size. Sometimes, the scan may say it was unsuccessful, even if the company file and network issues are fixed.

Now, open QuickBooks Desktop in multi-user mode and check if you can access the company file on the network. If the error persists, manually configure the firewall in step 2.

Step 2 – Manually Configure Windows Firewall

If you aren’t able to resolve the network issues by using QB File Doctor, manually configure the firewall. Create exception rules for QuickBooks to allow it to access the internet without restrictions. Follow the detailed steps given below to create the firewall exceptions –

Make Exception Rules for QuickBooks Ports

Create firewall port exceptions by implementing the steps mentioned below –

Note: If you use multiple QB Desktop versions on the same PC, you need to configure the Windows firewall for each version. Additionally, in step 4 below, include each version’s ports in the Specific Local Ports field.

  • In the Windows search bar, type “Windows Firewall,” open it, and go to the Advanced Settings menu.
  • Next, right-click Inbound Rules, choose New Rule, and select Port.
  • Hit Next and make sure TCP is checkmarked, then refer to the list below and enter the specific ports (as per your QB version) in the Specific Local Ports field-
    • QuickBooks Desktop 2020 and later: 8019, XXXXX.
    • QuickBooks Desktop 2019: 8019, XXXXX.
    • QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
    • QuickBooks Desktop 2017: 8019, 56727, 55373-55377.
Way to select specific local ports

Important: QuickBooks Desktop 2019 and future versions use dynamic ports that are specifically assigned during installation to provide exclusive use of a particular port. If you use any of these QB versions, include their dynamic port number.

  • To get your QB Dynamic Port Number, follow these steps-
    • Access the Windows Start menu, then enter “QuickBooks Database Server Manager” in the search panel and open it. 
    • In the Port Monitor tab, find your QuickBooks Desktop version and note down the Port Number.

Note: If you are using QBDT 2019 and future versions, you can change the assigned port number by selecting Renew. To renew the port number, select Scan Now from the Scan Folders tab and reset the firewall permissions.

  • Add the port number to the port exceptions list, select Next, and click Allow the Connection.
  • Click Next, make sure all profiles are checkmarked (if asked), then select Next and create a new rule named “QBPorts(year).”
  • Click Finish, and once the rule is created, create Outbound Rules for QB ports. For this, follow steps 1 to 6 above, but select Outbound Rules in step 2 instead of Inbound Rules

Once the exception rules are successfully created and saved, run QuickBooks in a multi-user mode and check if the error is fixed. If not, create exceptions for executable files in the next section.

Create Exceptions for QB Executable Files

QuickBooks Executable files (.exe) are used to perform various functions in the application. To create exceptions for these executable files, go through the following steps –

  • Search for “Windows Firewall” in the Windows search bar, open the firewall, and select Advanced Settings.
  • Right-click Inbound Rules, select New Rule, click Program, and hit Next.
  • Select This Program Path, then select Browse and choose an executable file from the table referred to below-
Executable filesLocation
AutoBackupExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
Dbmlsync.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
DBManagerExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
FileManagement.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
FileMovementExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QuickBooksMessaging.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBW32.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBDBMgrN.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBServerUtilityMgr.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBCFMonitorService.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBLaunch.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBUpdate.exeC:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
IntuitSyncManager.exeC:\Program Files\Common Files\Intuit\Sync
OnlineBackup.exeC:\Program Files\QuickBooks Online Backup
  • Further, hit Next, select Allow the Connection, then hit Next again.
  • Ensure that all the profiles are marked (if required), select Next, then save the file exception rule as “QBFirewallException(name.exe).”
  • Lastly, create Outbound Rules in the same manner (see steps 1 to 5). Remember to choose Outbound Rules instead of Inbound Rules in step 2, then save the rule.

After the exceptions are created for executable files, rerun QuickBooks in a multi-user environment and check if error H505 is eliminated. However, if you still encounter the error, move to step 3 and configure the anti-virus app.

Step 3 – Configure the Anti-Virus Program

Configuring the anti-virus program will ensure that QuickBooks has proper permissions. You can edit the anti-virus settings to ensure QuickBooks is able to access the internet without any interference from the anti-virus software. To configure the program, follow the steps specific to your particular antivirus program. You can go to the official website of the anti-virus software you are currently using or contact your software vendor to learn how to edit the settings.

Once the program is configured, check if the blockages and restrictions are removed. Rerun QuickBooks in a multi-user mode, but if error H505 persists, move to the next solution. 

Solution 7 – Ping the Server from a Workstation 

Pinging your server from the workstation can help check the connection. To ping your server from each workstation facing issues, implement these steps –

Step 1 – Turn On Network Discovery

The first step is to turn the Network Discovery on in the following manner –

  1. Open the Windows Start menu on your server and workstations, then enter “Network” into the search bar.
  2. Next, open Network and Sharing Center and select Change advanced sharing settings.
  3. Now, make sure Turn on Network Discovery is selected in the Network Discovery and File and Printer Sharing sections.

Once done, note down your server name by following step 2 below.

Step 2 – Get your Server Name 

To get your server name from the server, go through these detailed steps –

  1. Firstly, open the Windows Start menu on your server PC, then enter “Run” into the search bar.
  2. Open the Run window, type “CMD” in the command box, and then press Enter.
  3. Further, enter “ipconfig/all” into the CMD window, hit Enter, and find the Host Name in the Windows IP Configuration section. Your server name can be found on the right.
  4. Lastly, write down the hostname or copy it to a Word document.

After that, test the server from the workstation in step 3.

Step 3 – Test the Server

Lastly, go back to your workstation and test the server in the following manner –

  • Access the Windows Start menu from a workstation, then enter “Run” into the search and open the Run window.
  • Enter “CMD” into the command box, press Enter, then type “ping [your server name],” and hit Enter again. Make sure not to include the brackets around your server name while pinging the server.
Here is how to ping the server
  • Lastly, repeat these steps for each workstation that is getting the H505 error and check for packet loss.

If you get a reply for each packet with no loss, the server is working fine, and no connection problems are found. This means that the hosting error did not arise due to server connection issues, and you need to move to the next solution to fix this error in QB.

However, if there’s packet loss or a very slow reply, reach out to an IT professional for assistance with your network.

Solution 8 – Update QBDT to the Latest Version 

Updating QuickBooks to the latest release can help fix the multi-user hosting issues. To download the latest QB updates, go through the following steps –

  • Launch QuickBooks, go to the Help tab, click Update QuickBooks Desktop, and then select Update Now.
Process of updating QuickBooks Desktop
  • Next, mark the Reset Updates checkbox, click Get Updates, and download the updates.
  • Once done, restart QuickBooks to install the updates and select Install Now.

After QuickBooks is updated, switch it to multi-user mode and check if QuickBooks multi-user mode error H505 is eliminated. If the error keeps appearing, move to the next troubleshooting solution.

Solution 9 – Repair QuickBooks from the QB Tool Hub

Hosting issues in QuickBooks can arise when the application is not correctly installed on the server PC. These issues can also occur when the QuickBooks program is damaged. Thus, you need to repair QuickBooks to fix the program and installation problems. For this, make sure QB Tool Hub is installed (see ‘Step 1: Download & Install QB Tool Hub’  in ‘Solution 2: Run the QB Database Server Manager Utility’ above), then run the tools in the following manner –

Step 1 – Use the Quick Fix My Program Tool

When you run the Quick Fix My Program tool, it shuts down any background processes used by QuickBooks. The tool can resolve general QB program issues. To run the tool, go through the following steps-

  • Launch the QuickBooks Tool Hub program, then move to the Program Problems section and select the Quick Fix My Program tool.
Process to reaching out Quick Fix My Program
  • Let the tool run, and once it stops, relaunch QuickBooks Desktop and open your data file.

Run QB in a multi-user mode and check if the error is resolved. If not, fix the installation problems by using the QB Install Diagnostic tool below.

Step 2 – Utilize the QB Install Diagnostic Tool 

QB Install Diagnostic tool can run a repair to fix the installation issues in QB. Implement the following steps to run this tool effectively –

  1. Open the QB Tool Hub, then select the QuickBooks Install Diagnostic tool from the Installation Issues section.
  2. Run the tool and initiate the installation repair, which can take up to 20 minutes. Once the process ends, restart your PC and launch QuickBooks.

Make sure QB is up-to-date, and then run it in multi-user mode. Try to access your data file, but if there are issues while opening the company file in multi-user mode, move to the next solution.

Solution 10 – Reinstall QBDT

If repairing QuickBooks doesn’t help fix the program issues, try installing it again. A reinstallation will get rid of the general issues and bugs in the current QBDT version. Before reinstalling, download the installer for your QBDT version and ensure that you have your license number handy. Then, follow the step-by-step guide given below to install QuickBooks again –

Step 1 – Remove/Uninstall QBDT

The first step is to remove the current QuickBooks Desktop version from your PC in the following manner – 

  1. Go to the Windows Start menu, search for “Control Panel” in the search bar, and access it. 
  2. Select Programs and Features or Uninstall a Program, then select the QuickBooks version that you want to remove from the list of programs.
Process of uninstalling QuickBooks
  • Lastly, select Uninstall/Change, Remove, and hit Next to complete the uninstallation.

Note: If you can’t locate the “uninstall/change, remove” option, sign back into Windows with admin privileges and uninstall QBDT. 

Once QB is successfully removed, reinstall the software in step 2.

Step 2 – Reinstall QuickBooks Desktop

The next step is to reinstall QuickBooks Desktop. During installation, QBDT will automatically install new folders and rename the old ones. Before you reinstall QB, make sure that the system requirements are met, then follow the steps below –

  • Download your QuickBooks Desktop version, save the file at an accessible location on your PC, then open the downloaded .exe setup file.
  • Now, go through the on-screen prompts, accept the software license agreement, and hit Next.
  • Enter the product and license numbers, click Next, and make sure you have an active internet connection to install QBDT.
  • Further, select Express as the Installation Type, then hit Next, and select Install.
Process of selecting Express Installation type
  • When the installation is complete, select Open QuickBooks and activate it.

After you have installed the app, follow the steps in the next section to activate QB.

Step 3 – Activate QBDT

Activate QuickBooks Desktop manually by going through the steps given below –

  1. Firstly, open QuickBooks, then access the Help menu and select Activate QuickBooks Desktop.
  2. Next, follow the on-screen steps to verify your info, and once the QuickBooks is activated, launch it.

After QuickBooks is successfully reinstalled, run it in a multi-user mode. Then, check if the hosting issues are fixed and QuickBooks error code H505 is resolved.

Conclusion 

We hope this detailed guide helped you learn how to fix QuickBooks error H505. These solutions are expert-approved and can help resolve hosting problems with ease. However, if the solutions aren’t effective or you are facing problems in the troubleshooting process, you can reach out to our support team at 800-580-5375 to get immediate help with the error.

FAQs

How can you fix the company file damage leading to QuickBooks company file error H505?

QuickBooks company file error H505 can occur when the company file is damaged or corrupted. To fix this issue, run QuickBooks File Doctor (see Step 1 in Solution 6 above). Additionally, you can use the Verify/Rebuild Data tool in the following manner-

1. Open the QuickBooks File menu, select Utilities, and click Verify Data, then take the following actions after running the tool –
• If QuickBooks detects no problems with your data, it is clean, and you don’t need to proceed further.
• If an error message appears, search for it on our site to learn how to address it.
• If you get the “company data has lost integrity” message, rebuild your data with the Rebuild Data tool. 

2. Next, access the File tab, select Utilities, click Rebuild Data, then create a data backup. 
3. Run the tool, then select OK when the Rebuild has completed message appears.
4. Move to the File tab, select Utilities, click Verify Data, and undertake the following actions – 

• If the tool finds more damage, manually resolve it by searching for the error(s) in the qbwin.log on the QuickBooks Desktop Support Site
• If no errors are found, restore the recent company file backup and end the process.

What are the symptoms of QuickBooks error code H505?

QB error H505 can has the following common symptoms-

• You are unable to switch to QuickBooks multi-user mode.
• QuickBooks starts freezing or crashing abruptly.
• Your Windows might become unresponsive or freeze.
• You are facing issues while opening the company file over the network.

How do you add Windows host files to the server and fix error H505?

You can fix error H505 by adding Windows host files to the server by following these steps-

• Open the Windows Start menu, choose Computer, and navigate to one of the following locations-
C:\Windows\System32\Drivers\Etc
C:\Windows\Syswow64\Drivers\Etc
• Further, double-click the host file, then open Notepad.
• Add the IP Address with the computer name, and make sure that –

The server includes the workstation’s IP address and computer name.
Similarly, the workstation should include the server’s IP address and computer name.

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