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Intuit 1099 e-file Service Not Working
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Troubleshooting Intuit 1099 e-file Service Not Working

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Is the Intuit 1099 e-file service not working for you? Users often encounter different errors while filing 1099. In most of these cases, the users have the 1099s ready to file. However, due to a glitch or technical issue that they can’t seem to repair, they are unable to file 1099. This is a huge problem, as not filing these tax forms in time can cause the businesses to incompliance and penalties.

However, do not worry, as that is not going to happen. This guide will show you how to troubleshoot it if the Intuit 1099 e-file service is not working to help you file these tax forms successfully. Alright then, continue reading.

Nothing beats a QB ProAdvisor when it comes to instantly fixing QuickBooks issues. Speak to a QB ProAdvisor and file your 1099s today. Dial 800-580-5375 now!

Look at Different File 1099 Error Messages by Intuit

You might find the Intuit 1099 e-file service not working due to different errors. Let’s explore them all. 

When you attempt to file 1099s, Intuit might return various kinds of error messages. Some of them are listed here:

  • “We couldn’t fetch your 1099s for filing. Please try again later.”
  • “Something’s not quite right. An error occurred, please retry”
  • “(Error code:0)” “Failed to subscribe please try again later.” “Unable to process your request at this time”
We will file your 1099s and email the account admin a payment receipt
  • “Sometime went wrong, try again later.” You might notice the error message is misspelled. This is how the error message actually looks.

1099 Stuck in the Process of Preparing in QuickBooks

Let’s say that 1099’s are set up and ready to e-file. Moreover, you have confirmed that the company’s information and contractor’s information are correct.  Now, you tap on Next, reach the e-file screen, tap on the e-file, and clear the cache.

You receive a confirmation message that says, “Way to go!  We’ll handle those 1099s from here“.  Now, when you tap on View submitted 1099s, you will reach the Sign-in screen. When you log in to the Intuit account and look under the Taxes tab, you find that nothing shows under 1099 filings.

If you return to Contractors, you might find that the 1099s you need to file still show up as being prepared. If this persists, it can be quite time-consuming, and frustrating and can delay your tax filing by large.

However, this isn’t the only kind of issue that arises when a user tries to file a 1099.

Why is the Intuit e-file Service Not Working?

There are a handful of possible reasons why you can’t e-file 1099s using Intuit e-file service or can’t see 1099 e-files you submitted a while ago:

  • The 1099s are probably not setup or not ready to be filed
  • The company or contractor information entered is not correct.
  • Some contractors you are trying to file have an invalid zip code or an invalid state.
  • The stored cache in the browser you are using to e-file 1099 is causing a problem.
  • Intuit-specific cookies stored in the browser are causing a problem.
  • Data damage in QuickBooks company file is preventing you from filing 1099s.

How to Fix the Intuit 1099 e-file Service Not Working Issue

Now that we have gone through the major reasons why intuit e-file service is not working, let us go about fixing this issue.

However, first, let us show you how to check the 1099 filing status in QuickBooks Online so that you know if the 1099s have been successfully filed or are stuck as processing.

1.     View the 1099 Filing Status

You can view the status of the 1099 under Filing status. These can be of three types:

Not Submitted: This shows that the 1099 form hasn’t been e-filed with the IRS, and you can revise and make further changes as needed.

Submitted: This shows that the 1099 forms have been e-filed to the IRS. You might see it as ‘Sent’ on your screen. If you want to revise it, a manual amendment will need to be filed.

Received by IRS: This shows that the IRS has received the 1099 forms. The IRS might be processing the 1099s or might have already approved it. Once they are done, you will be confirmed via an email in around a week.

If your 1099 can’t be submitted to the IRS using Intuit e-file service, continue the troubleshooting to fix that.

2.     Check Contractor Information

If the contractor information, such as the address, is incorrect, Intuit won’t be able to e-file 1099 for you. Sometimes, the state or zip codes are incorrect. Therefore, you need to verify that all the information is correct.

Here is how you can check the contractor information and the address.

  • Tap on the Expenses menu.
  • Now, navigate to the Contractors tab.
  • Now, select the contractor profile for which you want to e-file the 1099.
  • Check their address.
  • Tap on their Personal details to open it.
  • If you need to, update their address.
  • When you are done, tap on Save.

Now, try filing the 1099s again. However, if the issue persists, proceed to the next step.

3.     Specific Steps for QuickBooks Desktop Users

Let’s say you use QuickBooks Desktop.  When you go to the File menu, Vendors, 1099 Forms... nothing shows up when you hover your mouse and you cannot get to the Print/E-file 1099s section to start working on 1099s. 

Or maybe you find Intuit 1099 e-file service not working and you just end up with an error message. Last year, everything worked fine, and you were able to print or e-file 1099s successfully. Let us see how to fix this issue so that you can print or file 1099 in QuickBooks Desktop.

(i) Update QuickBooks Desktop

If there are glitches or bugs in the application, a software update might resolve that and bring product enhancement. Therefore, update your QuickBooks to the latest release available.

Once you are done, restart QuickBooks and check if you can file or print 1099.

(ii) Login with Admin User

We need to check and make sure that you have the permissions you need to access the 1099 Forms section. Therefore, if you are not logged in with a user with admin rights, log out and log in as admin.

Once you are done, check if the issue with e-filing 1099s has been resolved.

(iii) Edit Company Preferences

 If you can’t see the options to print 1099 forms, let us check your preferences and ensure they are set right

  • Open QB Desktop and tap on the Edit menu.
  • Now, select Preferences.
  • Click on the Tax:1099 menu on the left pane.
  • Now, tap on the Company Preferences tab.
  • Scroll to the Do you file 1099-MISC forms section, and select Yes.
  • In the If you’re ready to prepare your 1099, including mapping accounts section, tap on click here
  • You will see the QuickBooks 1099 Wizard.
Tax 1099 Company Preferences
  • Now, follow the on-screen instructions to prepare or print the 1099 forms.

(iv) Fix Data Damage in Company File

If you still find the Intuit 1099 e-file service not working, let us check for the data damage in your company file. Run verify and rebuild company utility and fix any data damages you get to know about.

Once you are done, check if you can e-file or print 1099s.

4.     Browser-Specific Steps for QuickBooks Online Users

If you use QuickBooks Online instead of Desktop, here’s how to further troubleshoot the Intuit 1099 e-file service not working in your browser.

(i) Open QBO in an Incognito Window

The Intuit 1099 e-file service not working error might stem from a faulty browser or stored cache.

You can try opening the QBO in an incognito or private window of a supported browser.

Here is how you can open an incognito or private window, depending on your browser:

  • Google Chrome: Ctrl + Shift + N
  • Safari: Command + Option + P
  • Microsoft Edge: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P

Now, e-file 1099 in the private or incognito window. If you were able to do that, it means the stored cache is the problem. Clear the cache of your browser.

If this doesn’t help you in filing 1099, continue to the next step.

(ii) Clear Intuit-Specific Cookies

If clearing your browser cache doesn’t resolve the issue, and you’re not yet able to file the 1099s, let us clear Intuit-specific cookies in the browser you use.

Remember to only clear Intuit-specific cookies.

Let us see how to clear Intuit-specific cookies depending on the browser you use.

a.       Google Chrome

Open Google Chrome and follow the steps listed below:

  • Click on the More ⋮ icon at the top right corner.
  • Choose Settings.
  • Now, tap on Privacy and security.
  • Choose Cookies and other site data.
  • Click on See all cookies and site data.
  • Enter intuit in the search field.
  • Finally, tap on Remove all shown or the trash can icon.
  • Once done, close Google Chrome and start it again.
b.      Mozilla Firefox

Open Mozilla Firefox and follow the steps listed below:

  • Click on the Menu ☰ icon at the top right corner.
  • Choose Settings.
  • Tap on Privacy & Security.
  • Now, click on Manage Data under Cookies and Site Data.
  • Enter intuit in the search field.
  • Choose Remove All Shown.
  • Tap on Save Changes.
  • Finally, restart Mozilla Firefox.
c.       Safari

Open Safari and follow the steps listed below:

  • Choose Safari beside the Apple icon in the top left corner.
  • Choose Preferences.
  • Tap on Privacy.
  • Now, choose Manage Website Data.
  • Enter intuit in the search bar.
  • Choose Remove All.
  • Tap on Remove Now.
  • Choose Done.
  • Close Safari and start it again.

Once you have cleared the browser cookies for Intuit, open the Intuit e-filing service and file 1099.

Bottom Line

This was all on troubleshooting 1099 filing errors in QuickBooks. We saw why is Intuit 1099 e-file service not working for you, and how to fix the same. However, even if after carrying out the above solutions, you can’t print or e-file 1099s, speak to a QB ProAdvisor.

The QuickBooks ProAdvisor can help you fix all kinds of QB errors and resolve any issues you face. Dial 800-580-5375 and connect with a ProAdvisor.

Top Queries from QuickBooks Users

Why Can’t You Access the Intuit e-File Service Account?

You can easily access the Intuit e-file service account using the registered email address. Therefore, sign in to your Intuit e-file service account and use your email address as your user ID.
However, if you no longer have access to your email account, raise a support request. If you can’t remember your user ID or password, you need to do the same.

Does QuickBooks online file 1099 electronically?

Yes, QuickBooks Online files 1099 forms electronically. However, if you want to, you can print the 1099s and mail them to respected tax authorities.

How do I enable 1099 in QuickBooks online?

Here is how you can turn on the 1099 in QBO.
● Click on the Edit menu and choose Preferences.
● Tap on the Tax: 1099 menu. Now, choose Company Preferences tab.
● In the Do you file 1099-MISC forms? Section, choose Yes.
● Finally, tap on OK and save the settings.

How do you get your 1099 from Intuit?

Here is how you can get your 1099 from QuickBooks Online:
● Tap on Taxes.
● Now, choose 1099 filings.
● Tap on View 1099.
● You will get a PDF copy which you can save or print directly.

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