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QuickBooks Administrator is Editing the User Information
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The QuickBooks Administrator is Editing the User Information

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When opening QuickBooks Desktop, sometimes, you might see the following error messages on your screen:

The QuickBooks administrator is editing the user information for “Bill.” You can either try to log in as a different user or try again later.”

Or

“User ID Admin is already logged into the company file.”

Or

“The attempt to log in with the user name xxxxx failed. This user is already logged into the company file. Try a different user name.”

These are some QuickBooks user-related issues you might face. In this blog, we will investigate the reasons for such errors and learn how to fix them. Alright then, let us begin.

Although this blog will guide you in resolving the ‘QuickBooks administrator is editing the user information’ error, a QuickBooks ProAdvisor can help you achieve a faster resolution. Dial 800-580-5375 and speak to a ProAdvisor now.

Possible Reasons for QuickBooks Administrator and User Issues

Let us see why you see the QuickBooks administrator editing the user information error and other user login issues when opening QuickBooks or working on the company file.

  • It might be the admin user you are logging in with is damaged or corrupt.
  • Probably, the accountant or user logged into the company file using Remote Access and they haven’t logged out of a previous session.
  • There is a network issue, which might be caused by an electrical problem.
  • The QuickBooks user is logged into the company file on a different workstation.

Now that we have an idea why we face the QuickBooks administrator and user profile related issues, let us see how to resolve it.

Troubleshooting The QuickBooks Administrator is Editing the User Information Error

In this section, we have listed down some solutions to help you fix ‘the QuickBooks administrator is editing the user information’ error. Follow these steps, and don’t hesitate to reach out to us if you have a query.

1.     Update QuickBooks Desktop

However, before you begin, let us first update your QuickBooks Desktop to the recent release. This will bring the latest safety features and product enhancements to your application.

Once done, proceed to the next step.

2.     Run Quick Fix my Program

Quick Fix my Program, as the name might tell you, helps fix the program problems in QuickBooks instantly. However, to run that, first download and install QuickBooks Tool Hub. Once done, open QuickBooks Tool Hub. You can do that by double-clicking the QB Tool Hub icon on the desktop or searching for QuickBooks Tool Hub in the Start menu.

Run Quick Fix My Program accordingly.
  • After the Tool Hub is open, tap on Program Problems.
  • Click on Quick Fix my Program.
  • Once done, open QB Desktop and sign into the company file.

Now, check if you face the same issue.

3.     Restart the Server that Stores and Hosts the Company File

If the QuickBooks administrator is editing the user information error persists, we recommend you shut down the computer that stores and hosts the company file. Now restart the computer, relaunch QuickBooks Desktop, and log in to your company file.

Check if you can work on QuickBooks Desktop without running into a user information error.

4.     Log in as a Different user

It might be possible that the admin user or the user profile you are logging in is damaged or corrupted. Therefore, first, log out of that user profile and log in to QuickBooks with another user.

  • Now go to the Company menu.
  • Tap on Set Up Users.
  • If you see Admin (logged on) in the User List window, an admin user has already been logged in. The other user must log out before you can log in as admin.
  • If you don’t see Admin (logged on) in the User List window, select Close. Follow the steps below
  • Exit QuickBooks and close all other programs that are running on each workstation, including the current one.
  • Shut down each workstation by choosing Shut Down instead of Restart from the Start menu.
  • After all workstations have been shut down, start them again.
  • Open QuickBooks on your workstation.
  • Now, attempt to log in as Administrator.

However, if you still see the QuickBooks administrator is editing the user information error, continue to the next step.

5.     Restore a Recent Backup

You can restore an existing backup to resolve the administrator user issue. However, the progress that you made after creating the backup will be lost.

There are two things that you can do:

  • If your QuickBooks allows, create a local backup of your company file first. Now, when you are done, restore an earlier backup. This will ensure that the progress of recent days is not lost. Here’s how to create and restore a backup in QuickBooks.
  • If your QuickBooks allows, run verify and rebuild data on your company file. This might help you resolve the data damages and consequently the error as well without losing the current progress.

Final Words

These were some troubleshooting methods that you can carry out to fix the QuickBooks administrator is editing the user information. However, if the problem persists, only a QB ProAdvisor can help.

Reach out to a QB ProAdvisor and let them take care of the issue for you. Dial 800-580-5375!

Top User Queries

How do I add an admin user in QuickBooks Desktop?

When you add a user in QuickBooks, you can choose its roles. If you allow the user all access, including the administrator, you can create a new admin user.
● Tap on the Company menu. Choose Users.
● Choose Set Up Users and Roles.
● Type in the admin password, and choose OK.
● Now, click on the User List tab. Choose New.
● Provide a username. You can also set an optional password.
● Go to the Available Roles section and choose the user’s roles.
● Now, click Add.
● Choose OK.

How can I hide account balances from unauthorized users?

The users can see different figures on the QuickBooks homepage, such as balances for accounts payable, accounts receivable, credit card accounts, and banks. You can restrict the user’s access rights to keep them from seeing the account balances.
● Go to the Company menu.
● Choose Set Up Users and Password.
● Now, click on Set Up Users.
● Select the user you want to restrict access to and then choose Edit User.
● Now, tap on Selected areas of QuickBooks. Keep clicking on Next till you reach the Sensitive Accounting Activities page.
● Tap on No Access.
● Keep clicking on Next till you reach the end.
● Now, choose Finish.

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