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Fix QuickBooks Backup Failed- Windows, Mac, IDP, and Network

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Are you trying to back up your company file but getting ‘QuickBooks backup failed‘ messages, such as

“QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.”? 

Or, 

Backup Not working

“QuickBooks was unable to back up your company file. QuickBooks could not copy the company file.”

Read this blog till the end to learn about the proven solutions to tackle this issue effortlessly. Also, you’ll get to know the root causes of the ‘QuickBooks local backup failed’ issue in detail so that you can avoid such issues in the future.

QuickBooks errors during backup may turn into a headache. You may constantly fail to create a backup of the company data. If you want an expert to deal with this issue on your behalf, get in touch with our experts by dialing 800-580-5375.

Table of Contents

Why is QuickBooks Backup not Working?

Multiple root causes may trigger the ‘QuickBooks company backup failed’ issue, putting your company data at risk. We’ve covered all the root causes in detail; let’s explore them one by one.

  • Data damage or corruption in the company file(s).
  • A wrong backup path.
  • If the backup storage media isn’t available/connected.
  • A firewall or antivirus restrictions blocking QuickBooks.
  • The shared drive is running out of space.
  • Another program is using QuickBooks files during the backup process.

Prerequisite 1: Before you proceed to the solutions, check the available space on your drive where you planned to save the backup. If you’re using external storage or a drive partition, ensure it has at least 1 GB of available space or more, depending on the company file size.

Prerequisite 2: Disable the firewall or antivirus program for a moment.

Effective Troubleshooting Solution for QuickBooks Errors During Backup in Windows and Mac

Let’s now go through the troubleshooting solutions for effortlessly dealing with the ‘QuickBooks backup failed’ issue on Windows and Mac.

Solution 1. Run the QuickBooks File Doctor Tool

The QuickBooks File Doctor tool is designed to resolve common company file issues in QuickBooks desktop. However, you can only run this tool if you have QuickBooks Tool Hub installed on the system. Therefore, let’s first download and install QuickBooks Tool Hub and then run the File Doctor Tool.

  1. At First, open the QB Tool Hub and select Company File Issues
  2. Select Run QuickBooks File Doctor and wait upto a minute or two to let the tool open.

Note: If the tool doesn’t open even after a couple of minutes, search for QuickBooks Desktop File Doc and open it manually.

  1. Choose your company file from the drop-down menu. If you can’t see your file, select Browse and search to find it. 
  2. Hit Check your file (middle option only) and then hit Continue afterward.
  3. Lastly, enter your QuickBooks admin password and then hit Next to conclude.

Now, try creating a backup of the company file. If you still fail, move to the next solution.

Solution 2. Verify and Rebuild the Company File

If you suspect data damage in the company file, you can run the Verify and Rebuild tool to fix the issue. The Verify tool first identifies the damage, and the Rebuild tool then rebuilds the damaged data to make your company file usable. Let’s run the tool by following the detailed steps below.

Verify the Company File Data

  1. Hit the Window button, then select Close All.
  2. Move to the File tab, then select Utilities.
  3. Further, choose Verify Data if you see the following options on the screen:
  • “QuickBooks detected no problems with your data.” It clearly indicates that there is no data damage, and you need not take any further action.
  • An error message appears on the screen — You can look for troubleshooting solutions for that error in our database.
  • “Your data has lost integrity” — It clearly indicates that data damage was found in the company file, and you must run the rebuild tool to repair it.

Rebuild the Company File Data

  1. Move to the File tab, choose Utilities, and then select Rebuild Data.
  2. Since a backup is required before rebuilding the company data, QuickBooks will ask you to create a backup; hit OK.
  3. Select where exactly you want to save the backup, then hit OK. Another key point is to remember not to replace another backup file. To do so, enter a new name in the File name section and hit Save to continue.
  4. The “Rebuild has completed” message will appear on the screen; hit OK.
  5. Now, move back to the File tab, select Utilities, and then select Verify Data to check for additional damage.
  • If the Verify tool finds more damage in the company file and gives you a specific error code, you’ll need to fix it manually by searching the same in our database. 
  • However, if the error can’t be found, you can restore the company file with a recent backup. 
  • Move to File and then select Open or Restore Company.

If the Verify and Rebuild tool is ineffective in fixing the ‘QuickBooks local backup failed’ issue, move to the next solution.

Solution 3. Verify the Backup Directory in QBDT

In this section, we’ll check whether QuickBooks has a valid path or not to create the backup file. Let’s follow the detailed steps below.

  1. Open QuickBooks, move to Edit and then select Preferences.
  2. Check the backup directory you have selected and ensure QuickBooks has a valid path to create the backup file.

If this solution doesn’t help, move to the next solution.

Solution 4. Rename the .ND File

A damaged or corrupted .ND file may cause the ‘QuickBooks local backup failed’ issue. Therefore, we’ll learn how to rename the .ND file by following the detailed steps below.

  1. Exit QBDT and open the Windows File Manager by pressing Windows + E.
  2. Navigate to C:\ Users\ Public\ Public Documents\ Intuit\ QuickBooks\ and find the network data file. Remember, the file has the same name as your company file, but with .ND extension at the end.
  3. Right-click the file, select Rename, then add .OLDFILE at the end of the file name and save the changes.

Now, try to create a backup of the company file again.

Solutions to Try If QuickBooks Backup has Failed in Mac

Let’s look at the solutions for Mac and implement them in the given order to achieve the best results.

Solution 1. Update the QBDT for Mac to the Latest Release

Updating QuickBooks for Mac to the latest release ensures you always have the latest features and fixes necessary to resolve common bugs and issues. Let’s follow the steps below and update the software.

  1. Move to the QuickBooks▼ dropdown and select Check for QuickBooks Updates.
  2. Then, select Install Update if the latest version is available.
  3. Further, select Install and Relaunch. As soon as the update is complete, QuickBooks will open automatically.

If updating QuickBooks for Mac doesn’t help in the ‘QuickBooks backup failed’ issue, move to the next solution.

Solution 2. Run the Verify and Rebuild Tool

The Verify and Rebuild tool is used to fix data damage in the company file. Let’s run the tool following the easy steps mentioned below.

  1. Open your company file, move to the File menu, then select Utilities and choose Rebuild Data.
  2. Hit OK in the QuickBooks Information window.
  3. Once the repair is done, click OK.
  4. Further, move back to the File menu, select Utilities, and then choose Verify Data.
  5. If QuickBooks doesn’t find any problem with the company file, hit OK. In another case, if it does find issues, select Rebuild Now.

Now, try creating a backup of the company file to check whether the QuickBooks backup still fails. If it does, proceed to the solution below.

Solution 3. Create a Backup Copy Using a Sample Company File

Use a sample company file in QuickBooks and try to create a backup copy from it. If it works, consider rebuilding your company file once more. Here is how you can create a sample file from the NO COMPANY OPEN Window.

  1. Move to the File menu and select Close Company before opening a sample file. 
  2. Then, click the drop-down arrow and select a sample company you want to open on the Open a sample file tab.
  3. Finally, choose a sample file and open it.

If this also doesn’t work, move to the next solution and create a different user admin account. 

Solution 4. Create a Different Admin User on Your Mac Computer

This is done to check whether you have system issues that prevent the software from creating a backup copy. By implementing the steps below, let’s learn how to create a different admin user.

  1. Launch System Preferences from the Applications folder and click Users & Groups.
  2. Click the Lock icon, enter your password, and then hit OK to continue.
  3. Further, hit the plus (+) button located below the list of user accounts.
  4. Choose Administrator from the drop-down menu of account types.
  5. Enter the required info and click Create User to conclude.

Retry to create a backup of the company file using a different admin account to check if the issue has been resolved. If QuickBooks backup fails, move to the next troubleshooting solution.

Solution 5. Consider Deleting Plist Files

In this section, we’ll learn how to delete Plist files and then try to create a backup of the company file afterward. Let’s follow the detailed steps below for the same.

Note: Before you follow the steps below, consider upgrading to the macOS Monterey. 

  1. Close all the open applications, including QuickBooks.
  2. Then, click on the Go menu, and while pressing the Option key, click on Library.
  3. Double-click the Preferences folder and find the files that have com.intuit.QuickBooks20XX mentioned with them.
  4. Delete the Plist files by moving them to Trash and then restart the computer.
  5. Once you are done, open QuickBooks and ensure the Backup preference is set correctly.

Now, try to create a backup of the company file again and check whether you are still unable to create a local backup in QuickBooks desktop. If you still can’t, move to the next solution.

Solutions to Try If QuickBooks has Failed to Backup with Intuit Data Protect

Here are the effective measures you can take if Intuit Data Protect fails to back up the QuickBooks company file.

Solution 1: Ensure the Windows Firewall isn’t Blocking Intuit Data Protect

It must be remembered that the Windows firewall must not block Intuit Data Protect. If the firewall blocks IDP, you are likely to face backup failure issues. Let’s check the firewall settings to ensure that important files are allowed to bypass the firewall restrictions. 

Step 1. Add Essential Files to the Windows Firewall

  1. Press the Windows Start button and type in ‘Firewall’ in the search field.
  2. Then, select Allow an app through Windows Firewall >Allow another app.
  3. Further, select Browse and then navigate to the Program Files(x86)\Common Files\Intuit\Data Protect.
  4. Select QBIDPservice.exe>Open>Network types>Private checkbox>Add. Repeat this step for the IBUenghost.exe and IntuitDataProtect.exe files. If you receive a message saying the files already exist, you’re all set.

Note: Remember, third-party antivirus software may block these crucial files and cause backup failure issues. Therefore, ensure these files are allowed to pass through the antivirus settings.

Step 2. Add Intuit Data Protect to Your Trusted Sites

  1. Press the Windows Start button from the Taskbar and type ‘Internet options’ in the search field.
  2. Select Security, and then Trusted Sites.
  3. Select Sites and then add the following websites. Remember, you can also copy and paste or type them manually. Select Add for each site to be added.
  • backup.com
  • *.intuit.net
  • *.intuit.com
  • *.intuitdataprotect.com
  • *.quickbooks.com
  • workplace.intuit.com
  • emerald.backup.com (a new trusted site that updates your Intuit Data Protect certificates)
  1. Ensure the Required server verification (https: ) for all sites in this zone is unchecked, select Close, and hit OK
  2. Now, check to ensure you are able to open the Intuit Data Protect certificate site. Also, try creating a backup with Intuit Data Protect to check whether the issue has been resolved. If not, move to the next solution.

Solution 2: Ensure IBuEngHost.exe isn’t Running as a Windows User

The IBuEngHost.exe file needs to run as a System user. This helps Intuit Data Protect work properly. Let’s follow the detailed steps below to check if the file is running as a System user.

  1. Right-click the Windows Taskbar and select the Start Task Manager option.
  2. Further, select the Details tab; look for the IBuEngHost.exe file and make sure it has the User name as System next to it and the Status is Running.

If the IBuEngHost.exe file isn’t running as a System user, follow the steps below.

  1. Firstly, download the installer for your version of QuickBooks and save the file somewhere you can easily find.
  2. Go to the installer, right-click it, then select Run as Administrator.
  3. Then, proceed with the reinstallation, and after it finishes, look for the IBuEngHost.exe file again in the Task Manager. Also, ensure that the Status is Running and the User name is System.

Now, try creating a backup again and check whether the ‘QuickBooks backup failed’ issue still persists. If yes, move to the next solution.

Solution 3: Update both QuickBooks Desktop and Intuit Data Protect

Since QuickBooks was unable to backup your company file, let’s download and install the latest version of both the QBDT and IDP to ensure we successfully resolve the backup issue.

Step 1. Consider updating QBDT first

The first step is to update QuickBooks Desktop to ensure that missing updates do not affect the company file backup process.

Step 2. Update Intuit Data Protect

Updating IDP is essential as it ensures your backups go smoothly. Follow the detailed steps below to install the updates.

Download the latest update for Intuit Data Protect

  1. Move to the Help menu, select Update QuickBooks, and then select the Update Now tab.
  2. Then, select Data Protect from the list, and then select Get Updates.

Install the update

  1. Firstly, select the up arrow ^ on the desktop toolbar. You can find it in the lower-right corner near the clock.
  2. Then, right-click the Intuit Data Protect icon and then select About Intuit Data Protect.
  3. Select Update and hit OK when it’s finished.

If this solution proves to be ineffective for you, move to the next solution and try running the Diagnostic Tool.

Solution 4: Run the Intuit Data Protect Diagnostic Tool

The Intuit Data Protect Diagnostic tool works excellently to resolve the ‘QuickBooks backup failed’ issue. It comprehensively checks your computer’s memory, disk space, and Windows components like the .NET Framework and Intuit Data Protect version. Moreover, it also tests whether you can connect to the backup servers. Let’s run the tool by following the steps below.

  1. Right-click the green padlock icon, which is Intuit Data Protect, and select About Intuit Data Protect.
  2. Hit the Ctrl + F2 on your keyboard and open the Intuit Data Protect Diagnostic tool.
  3. Finally, select Run Diagnostics.
  4. In case the tool detects a problem, an error window will appear on the screen. Check the detailed information for steps on how to fix it manually.

If this also doesn’t work, move to the next solution.

Solution 5: Free up space in Intuit Data Protect

To avoid backup failure, ensure that you don’t reach your storage limit. If you do, you will need to free up backup space in Intuit Data Protect. You can back up new files and folders by deleting some of your saved data. Let’s carefully follow the steps below. 

Note: IDP has 100 GB of backup capacity. When you reach your storage limit, your last backup fails.

Step 1. Ensure the Intuit Data Protect is up to date

Before you free up space, it’s essential that the IDP is updated to the latest release. The instructions for the same are given in the article above.

Step 2: Delete Backup Folders

Remember, you can’t recover backed-up files or folders once you delete them. Therefore, ensure that you download such files and folders to avoid data loss. Another key point is that Intuit Data Protect doesn’t make any changes to the data or your computer. Now, let’s follow the steps below and delete the files.

  1. Right-click the Data Protect icon in the system tray at the bottom right of the Desktop screen and select Open Intuit Data Protect.
  2. Hit  Ctrl + R to open a screen where you can delete backed-up files.
  3. Firstly, Data Protect will compute the size of each folder. Once it’s done, hit Delete.
  4. Select Yes to confirm you want to permanently delete the backup folder, and then hit OK to conclude.

Step 3: Reduce backup file size

Several unnecessary files may not need to be backed up. To avoid reaching the storage limit, consider removing those files by following the steps below.

  1. Right-click the Data Protect icon in the system tray from the bottom right of the Desktop screen and then select Open Intuit Data Protect.
  2. Select Change Backup Settings and uncheck any files and folders you don’t need to back up.
  3. Select Continue until you exit Backup Settings, and then try to create a backup again to check if the issue has been resolved.

If this solution also remains ineffective in resolving the backup issue with IDP, move to the next solution.

Solution 6. Add Windows Firewall Ports

In this section, we’ll learn how to configure the Windows firewall by adding incoming port 80 and outgoing ports 443 and 16841. These HTTP ports are essential as they allow Intuit Data Protect to connect to the Internet. Let’s follow the steps below and configure the firewall settings effortlessly. 

  1. Hit the Windows Start button and enter Control Panel into the search bar.
  2. Move to System and Security, select Windows Firewall, and then select Advanced Settings.
  3. Further, select Inbound Rules from the left side of the Advanced Settings window. Then, choose New Rule from the right side of the same window.
  4. Enter the Incoming Port 80 and Outgoing Ports 443 and 16841, and then hit Next.
  5. Follow the on-screen prompts and then follow the same steps from 1-4 above for Outbound Rules.

If the ‘QuickBooks desktop backup failed’ issue still persists even after configuring firewall ports, move to the solution below.

Solution 7. Clear the Internet Explorer Cache, Cookies, Temporary Files, and SSL State

Let’s follow the detailed steps below to learn how to delete Cache Cookies, Temp files, etc.

  1. Open Internet Explorer and move to the Tools menu, then select Internet Options.

Note: In case you can’t find the Tools menu on your browser, press Alt once to display hidden tabs.

  1. Move to the General tab, then choose Delete… under the Browsing History section.
  2. Further, select the following checkboxes, including Temporary Internet files and Website files, Cookies and website data, History, Form Data, and InPrivate Filtering, and then uncheck the Preserve Favorites and Website data checkbox.
  3. Select Delete to clear the items and then move to the Content tab.
  4. Lastly, select Clear SSL state, then select OK.

Attempt to back up the company file again with IDP to check if the issue has been resolved.

A Quick Solution to Try When QuickBooks cannot Backup to Network Drive

In this section, we’ll learn about the solutions used to fix the ‘backup failed’ issue when saving the backup on a network drive. 

Run the Quick Fix My Program Tool

The Quick Fix My program tool fixes general program issues in QuickBooks. Running this essential tool helps overcome backup issues so that you can save the backup on your shared drive. Follow the steps below to run the tool.

Note: Since QuickFix My Program is a tool in QuickBooks Tool Hub, you must first download and install it on the system.

  1. First, access Tool Hub and click Program Problems, then select Quick Fix my Program.
  2. Start QuickBooks Desktop again and open your data file.

Winding Up!

We are ending our blog here in the hope that the troubleshooting solutions were effective in dealing with the ‘QuickBooks backup failed’ issue. However, if the issue still remains unresolved for whatever reason, dial 800-580-5375 and connect with an expert now. Let the support team tackle the issue on your behalf.

FAQs

Why is my QuickBooks backup failing?

QuickBooks backup fails due to a number of reasons, including insufficient storage, firewall restrictions, data damage, incorrect backup path, etc.

What are the quick measures to implement if QuickBooks backup has failed in Windows 10?

You can implement some general troubleshooting solutions for Windows, including running the File Doctor tool, verifying and rebuilding the company file, verifying the backup directory, and renaming the .ND file, etc.

Why is it crucial to create a backup of the company file?

Keeping a company file backup ensures your data is always safe and sound. You can always restore your data even if your company file suffers data damage or corruption. Therefore, keeping a company file backup is of utmost importance.

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