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Fix QuickBooks Error 6000 When Opening the Company File

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QuickBooks error 6000, XXXX usually appears when attempting to open a company file on both local and network setups. The error typically consists of 3 or 4 additional digits, such as QuickBooks error 6000 and 83 or simply QuickBooks error -6120, 0, accompanied by a warning message stating that you can’t open your company file.

Since error code 6000 can be associated with various possibilities, we have listed all the potential error codes you might encounter, along with their possible reasons and solutions. Follow this guide to learn more about the 6000 series errors and discover how to troubleshoot them to open the company file without any interruptions.

This comprehensive guide contains all the information you need to troubleshoot problems when opening a company file. However, nothing beats QuickBooks expert’s support. Therefore, dial the toll-free number 800-580-5375 and get in touch with our QuickBooks ProAdvisors now!

QuickBooks Desktop Error 6000 – An Overview 

When attempting to open or restore your company file either locally or on the network, you might encounter QuickBooks error code 6000.

The error code can vary, ranging from an additional code such as QuickBooks error 6000 82 to simply QuickBooks error 6130. With such possibilities of errors, the warning messages also vary.

Here are some of these potential warning messages you may receive depending on the error:

We’re sorry. QuickBooks encountered a problem. Error codes: (-6000, -77).”

An error occurred when QuickBooks Desktop tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -301).”
“We’re sorry, but QuickBooks can’t open your company file.”
  “An error occurred when QuickBooks tried to access the company file. Please try again.”

List of 6XXX Errors You May Encounter

Here’s a comprehensive list of every -6000 series of errors that appears when opening a company file, regardless of whether it’s in multi-user or single-user mode:

QuickBooks 6000 ErrorsPossible Causes 
QuickBooks error -6176,0           Your Windows firewall might be blocking the multi-user network. 
QuickBooks error -6000, -107    The transaction log file (.TLG) is damaged.
QuickBooks error -6000, -1076  Damaged or corrupted QuickBooks installation.
QuickBooks error -6010, -100    A workstation might be hosting your company file rather than the server computer.  
QuickBooks error -6138, -105    A workstation might be hosting your company file rather than the server computer.  
QuickBooks error -6210, 0         A workstation might be hosting your company file rather than the server computer.  
QuickBooks error -6189, -83      A workstation might be hosting your company file rather than the server computer.  
QuickBooks error -6190, -83      A workstation might be hosting your company file rather than the server computer.  
QuickBooks error -6012, -1061  Incorrect multi-user network setup.
QuickBooks error -6144, -82      Incorrect multi-user network setup.
QuickBooks error -6000, -82                  Incorrect multi-user network setup.
QuickBooks error -6129, -101    Incorrect folder permissions, or there might be some issues with QB Database Server Manager.
QuickBooks error -6190, 816     A user might be accessing the company file in single-user mode rather than the multi-user on the network.    A mismatch between the transaction log file (.tlg) and the company file (.qbw) can also be another reason. 
QuickBooks error -6190, -85      A user might be accessing the company file in single-user mode rather than the multi-user on the network.    A mismatch between the transaction log file (.tlg) and the company file (.qbw) can also be another reason. 
QuickBooks error -6190, -82      A user might be accessing the company file in single-user mode rather than the multi-user on the network.    A mismatch between the transaction log file (.tlg) and the company file (.qbw) can also be another reason. 
QuickBooks error -6000, -832    Hosting might be in single-user mode or issues with the .ND file. 
QuickBooks error -6144, -304    Something went wrong when trying to open QuickBooks.
QuickBooks error -6190, 1005   Something went wrong when trying to open QuickBooks.
QuickBooks error -6189, 1005   Something went wrong when trying to open QuickBooks.
QuickBooks error -6000, -305    Incorrect network setup or your company file might be damaged. 
QuickBooks error -6073, -816    Firewall settings block the multi-user connection, or there’s any damage to the company file. 
QuickBooks error -6144,-103     The .ND file has an incorrect path to your company file, or the QuickBooks Database Manager Windows user account might get damaged. 
QuickBooks error -6144, 0         The .ND file has an incorrect path to your company file, or the QuickBooks Database Manager Windows user account might get damaged. 
QuickBooks error -6120, 0         One of your workstations hosts the company file, or the firewall port (8019) is blocked.
QuickBooks error -6087, 0         The file is open locally.
QuickBooks error -6131, 0         The file is open locally.
QuickBooks error -6147, 0         When opening the company file or restoring a backup (.QBB).

Fixing QuickBooks Company File Error 6000 Locally and on the Network

Irrespective of the error you encountered, try the solutions provided below to resolve the issues both locally and on the multi-user network. If the error persists, proceed to different scenarios and follow the instructions accordingly.

1. Downloading the Latest QuickBooks Update 

    Let’s download the most recent version of QuickBooks Desktop: 

    • Go to the Help tab at the top menu bar. 
    • Choose Update QuickBooks Desktop.
    • In the next window, select Update Now.
    • Mark the Reset Updates checkbox to clear the previous updates.
    • Finally, click Get Updates.
    • Once the update is downloaded, close and reopen QuickBooks.
    • Click Yes to install the updates you downloaded.

    If you still can’t open the company file, continue moving to the next solution.

    2. Run QuickBooks File Doctor

      You can get error -6000 when opening a company file due to data damage or issues with the multi-user network.

      Utilizing the QB File Doctor can run a quick repair and fix the problems with the multi-user connection.

      Step 1: Download and install the most recent version of QuickBooks Tool Hub

      • Exit QB Desktop.
      • Download the Tool Hub in its most recent version (1.6.0.5) from HERE
      • Once downloaded, save it to a location where you can easily locate it, such as your Download folder or Windows desktop

      Note: If you have already installed Tool Hub on your computer, check its version from the Home tab to ensure it’s the latest version. 

      • To install the Tool Hub, double-click on its setup file with the .exe extension and follow the instructions displayed on your screen. 
      • Agree to the product’s terms and conditions and click Next
      • Once installed, double-click the Tool Hub’s icon to open it. 

      Note: If you can’t find the tool, you can search it manually using Windows search and then open it.

      QuickBooks tool hub

      Step 2: Running the QB File Doctor

      • Go to the Company File Issues tab.
      • Click on Run QuickBooks File Doctor.
      Run QuickBooks File Doctor

      Note: If QB File Doctor won’t open, search for it on your Windows desktop and open it manually.

      • From the dropdown menu, choose your company file.
      • If you don’t see the file, click Browse and search to find it.
      • Now, select Check your file and then hit Continue.
      • Enter the QuickBooks admin password to allow the program to scan the company file, then click Next.

      If you’re still experiencing QB error code 6000 when opening the company file, proceed to the next section and follow the advanced solutions based on how you’re attempting to open the data file, whether in single-user or multi-user mode.

      Case I: When opening the company file locally 

      1. Rename the .ND and .TLG files

        .ND and .TLG are QuickBooks configuration files. If these files are damaged, you will get a 6000, XXXX error when trying to open a company file.

        Renaming them will prompt QuickBooks to create new ones free of any data damage. Follow the steps outlined below to rename the .ND and .TLG components of QuickBooks.

        • Find and open your company file folder.
        • Now, look for the file that has the same name as your company file but with the .ND and .TLG extension at the end: 
        • company_file.qbw.nd
        • company_file.qbw.tlg
        • Right-click on each of these files and choose Rename
        • Add .OLD at the end of these file names, such as company_file.qbw.nd.OLD

        If renaming the .ND and .TLG files do not help you fix the issues; proceed to the next solution.

        2. Open a sample company file

          Opening a sample company file will test whether your QuickBooks program is damaged or if there are issues with your company file. If you can’t open the sample file and encounter any errors, the QB installation might be damaged, and you need to repair it.

          • Press and hold the Ctrl key and then double-click on the QB icon. 
          • Don’t release the key until the No Open Company window opens. 
          • Choose Open a Sample File and then select the company file you want to open from the list of sample files. 

          If your sample company file opens, move to the next solution. If it doesn’t, you need to repair the QuickBooks program. 

          Repairing the QuickBooks Program for Windows

          Let’s repair QuickBooks installation and other related issues by running the Quick Fix my Program and Install Diagnostic tool.  

          Step 1: Run Quick Fix my program

          It is recommended to run the Quick Fix my Program first to get the best out of the Install Diagnostic tool. 

          • Go to Program Problems in the Tool Hub.
          • Now, click on Quick Fix my Program.
          Go to program Problems to QuickBooks Tool Hub
          • Restart your QB program and attempt to open the data file again. 

          If the issues persist, run the Install Diagnostic tool in the next step.

          Step 2: Run the QuickBooks Install Diagnostic Tool

          • In QB Tool Hub, go to Installation Issues.
          • Click on QuickBooks Install Diagnostic Tool.
          QuickBooks Install Diagnostic Tool
          • Now, let the tool run for some time. 
          • Restart your computer and reopen QB Desktop.
          • Then, try again to open the company file. 

          Are you still encountering QuickBooks Desktop error 6000? Don’t worry; continue following the solutions below.

          3. Copy the QuickBooks file to the Desktop

            Copying the company file to the desktop helps you figure out whether the issue lies in the path to the company file or the file itself. If the file opens from the desktop, it clearly means the company file path is damaged. However, if it doesn’t open and instead gives an error, it indicates issues with your company file. Consider following these steps to identify the issue. 

            • Go to the QuickBooks company file folder. 
            • Look for the file with the .QBW extension at the end. 
            • Right-click on this file and then choose Copy.
            • Now, right-click anywhere on your desktop and then select Paste.
            • Press and hold the Ctrl key to launch QuickBooks. It will open the No Company Open window.
            • Choose the Open or restore an existing company option. 
            • Finally, move to your Windows desktop and find your company file. Then, open it.
              1. If you can open the company file from the desktop, it shows the damage to the location where you saved your file.
              2. You might have saved your company file in too many folders, which exceeds the file system path limitation.
              3. If the file still doesn’t open after changing the location, the company file might have some data damage.

            If you still can’t open the company file, proceed to the following solution.

            4. Restore a backup

            • Make sure your computer isn’t hosting the company file.
              • Open your company file.
              • Go to File, then select Utilities.
              • If Stop Hosting Multi-User Access is an option:
                • Choose Stop Hosting Multi-User Access.
                • Click Yes to stop hosting multi-user access.
                • Again, click Yes in the Company file must be closed window.
            Stop hosting multi user access
            • Now, check that the path to your company file isn’t longer than 210 characters:
              • Go to the location where your company file is saved.
              • Copy this file path from the address bar.
              • Now, open Notepad and paste the copied file path into it. Then, count the characters and the spaces.
              • For example, C:Documents and SettingsAll UsersDocumentsIntuitQuickBooksSample Company FilesQuickBooks 2018Sample_company_file.qbw is 125 characters.
            • Once done, try again to restore your company file backup.

            If following these steps doesn’t help you fix the issues, proceed with the next ones.

            5. Run Auto Data Recovery to restore your backup

            If none of the solutions work, it is recommended that you run the QuickBooks Auto Data Recovery tool to recover your lost or corrupted data.  

            Using the ADR is a faster way to recover lost or corrupted data, it should only be used after all appropriate troubleshooting steps have been attempted.

            Case II: When opening the company file over the network

            1. Check if Hosting is enabled on any workstation

              Your server computer should host your company files rather than workstations. Therefore, you need to check and ensure that the hosting is turned off on workstations connected to the server. 

              • Launch QuickBooks and press the F2 key. 
              • It will open the Product Information window. 
              • Now, find Local Server Information and ensure the hosting is turned off.  

              Hosting isn’t the issue? Proceed to the next solution.

              2. Rename the .ND and .TLG files and run the Database Server Manager from the QuickBooks Tools Hub

                As discussed above, the damaged .ND and .TLG files can be responsible for the errors you encounter when opening the company file. Therefore, you should rename them to let QuickBooks create new files when you open a company file or run the Database Server Manager.

                To do so, follow the steps mentioned above in Solution 1 of Case 1 and then run the QuickBooks Database Server Manager from the Tool Hub.

                • Choose Network Issues from the Tool Hub. 
                • Click on QuickBooks Database Server Manager. Install the Server Manager if you haven’t done so.
                QuickBooks Database Server Manager
                • Click Start Scan if you see your company file. 
                • If you don’t, Browse to the location of your company file and then hit Start Scan
                • Once done, launch QuickBooks again and try again to your company file.

                If QuickBooks error 6000, XXXX persists, move to the next solution. 

                3. Open a sample company file in QuickBooks

                  When you open a sample company file, we will check whether the issues are with the original company file and then proceed to resolve them accordingly.

                  If you can’t open the company file and encounter any 6000 errors, the QB program installation is damaged and needs to be repaired. 

                  • Click Open a Sample File and then choose a file from the list of sample company files.
                  • If the sample file opens, move to the next solution.

                  If it doesn’t, it means you need to repair your QuickBooks program. To do so, go to Case I and follow Solution 2

                  If QB error code 6000 still appears when opening a company file, follow the next solution.  

                  4. Copy Your QB company file to the desktop

                    Copying the file to your desktop will test whether the issues lie within the company file or its location.

                    Visit Solution 3 in Case I to identify the issues preventing you from opening the company file and learn how to fix them.

                    If 6000 series of errors continue to appear, follow the steps mentioned below.  

                    5. Close all QuickBooks processes

                      QuickBooks processes running in the background may sometimes become idle when attempting to open the company file. To resolve the issues, you must end all these processes from the Task Manager and relaunch QuickBooks to refresh them.

                      • Sign in to your server computer as an Administrator
                      • Now, launch the Task Manager by pressing Ctrl+Shift+Esc.
                      • Click on Show processes for all users. Then, select Users.
                      • Choose each QuickBooks process (QBW32.EXE, qbupdate.exe, and QBDBMgr.exe) and click End Task.
                      go to under QBCFMoniterService.exe
                      • Once done, try again to open your company file in multi-user mode.

                      Are you still getting error -6000 when opening a company file? Follow the solution mentioned below. 

                      6. Ensure the folder permissions are configured correctly 

                      You may encounter the error if your company file folder doesn’t have proper rights to share or open the file. So, review and provide the permissions by following these steps:

                      Set up Folder Permissions 

                      Ensure Proper Configuration of Folder Permissions:

                      • Open File Explorer on your computer. 
                      • Locate the folder that contains the company file and right-click on it. 
                      • Then, choose Properties from the drop-down menu. 
                      • Go to the Security tab and click on Advanced
                      • Select QBDataServiceUserXX and click on Edit.
                      • Set the following settings to Allowed:
                        • Traverse Folder/Execute File
                        • List Folder/Read Data
                        • Read Attributes
                        • Read Extended Attributes
                        • Create Files/Write Data
                        • Create Folders/Append Data
                        • Write Attributes
                        • Write Extended Attributes
                        • Read Permissions

                      In case your permissions are not set correctly:

                      • Right-click the folder that holds the company file and select Properties
                      • Select Security and then Edit.
                      • Choose QBDataServiceUserXX
                      • Further, select Full Control and then hit Allow
                      • Click Apply and then OK.
                      Modifying Folder Permissions

                      If you need to make changes to folder permissions:

                      • Open File Explorer by clicking the Windows Start menu. 
                      • Locate and right-click the folders listed below:
                        • C:\Program Data\Intuit\Entitlement Client\v8
                        • C:\Program Data\Intuit\Entitlement Client\v6.0
                        • C:\Program Data\Intuit\Entitlement Client\v5
                        • C:\Program Data\Intuit\Entitlement Client\v3
                        • C:\Program Data\Intuit\Entitlement Client
                        • C:\Program Data\Intuit\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Program Data\Intuit\QuickBooks 20XX (XX = year)
                        • C:\Program Data\COMMON FILES\INTUIT
                        • C:\Program Data\COMMON FILES\INTUIT\QUICKBOOKS
                        • C:\Users\Public\Public Documents\Intuit\QuickBooks\FAMXX (XX = year)
                        • C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
                        • C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks 20XX (XX = year)

                      Follow the steps below for any folder mentioned right above. Also, note that you might not have all of these folders on your computer, as some are specific to certain versions of QuickBooks:

                      • Begin by right-clicking the folder and choosing Properties.
                      • In the Properties window, navigate to the Security tab.
                      • Select Everyone in the Group or User Names checkbox.

                      Note: If Everyone is not listed, click Edit, then Add. Type in Everyone manually, and then click OK. You can now see Everyone in the Group or User Names checkbox.

                      Instruction for "Go to security", visit "System" and then "Edit"
                      • Once you have selected Everyone, choose Full Control from the permissions list.
                      • Select Apply, then hit OK to save the changes.
                      Configure Windows access permissions to share company files

                      By configuring the Windows access permissions, you ensure that your user account has the necessary permissions to share company files. This step is crucial as it helps prevent potential future issues when working with company files over a network.

                      For Windows 10 users, here are the specific instructions:

                      • Open File Explorer
                      • Find the folder containing your company files, right-click, and select Properties
                      • Choose the Sharing tab in the Properties window. 
                      • Click on Share Add to initiate the sharing process.
                      • Choose the corresponding QBDataServiceUserXX for your specific version of QuickBooks.
                      • Set the permission level to Full Control for both users.  
                      • Finally, select Share to complete the sharing process.

                      Following these steps will help you ensure that QuickBooks has the right level of access to your company files, minimizing any potential issues when working with them over a network. However, if the issues persist, jump to the next solution. 

                      7. Configure Firewall and security settings

                      The Windows Firewall or other security applications might consider QuickBooks as a threat and block it from running some specific operations. Consequently, you may encounter QuickBooks error 6000 and other possible error messages when attempting to open a company file. 

                      Therefore, it’s best to configure the Windows firewall ports and security settings for QuickBooks to continue your company file operations.

                      Finally, try again to open your company file and ensure that the QB Desktop errors 6000, XXXX are fixed.

                      Summary 

                      In this comprehensive guide, we have covered everything you need to know about QuickBooks error 6000. Hopefully, this information has helped you troubleshoot the issues, allowing you to open your company file without any further difficulties. However, if you encounter any issues or require additional assistance, it is recommended to get in touch with experts. Dial 800-580-5375 and connect with QuickBooks professionals now!

                      Frequently Asked Questions

                      Why am I getting QuickBooks Desktop error 6000?

                      You can get error 6000 when opening a company file for several reasons: 

                      • Windows firewall might be blocking the multi-user network.
                      • Damaged or corrupted .TLG and .ND files.
                      • Issues with your QuickBooks installation.
                      • One or more of your workstations might be hosting your company file rather than the server computer or incorrect multi-user network setup. 
                      • Inadequate company file folder permissions or issues with the QuickBooks Database Server Manager.

                      What is a -6000 error in QuickBooks?

                      QuickBooks error code -6000 means some issues prevent you from opening a company file. This error appears as 6000, XXX, which you can get on both a local system and the server.

                      How do I fix QuickBooks error code -6000 -77?

                      You are encountering QB error code -6000, -77 because you do not have the proper permissions to open a company file. To fix the error, you need to run QuickBooks as an administrator and ensure that company file folder permissions are set up correctly.

                      How can QuickBooks File Doctor help with error codes 6000 and 301?

                      QuickBooks error codes 6000 and 301 mainly appear when you can’t open a company file due to data damage or issues with the multi-user network. Utilizing the QB File Doctor helps fix possible data damage and issues with your multi-user setup.

                      What is business validation error 6000?

                      Business validation error 6000 shows the difference between the currency in some orders. QuickBooks requires the customer, products in the order, and payment account currency to be the same.

                      How do you fix error 6000/83 in QuickBooks Desktop?

                      Users might encounter QuickBooks Desktop error 6000 83 if a workstation hosts the company file rather than the server computer. Thus, fixing the error requires ensuring that the server is the only computer that hosts the company file, not a workstation.

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