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QuickBooks Generated Zero Amount Transaction for Bill Payment Stub
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QuickBooks Generated Zero Amount Transaction for Bill Payment Stub – Fixed

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Often, you would spot some payment entries that say: “QuickBooks generated zero amount transaction for bill payment stub.” You might want to know why this happens and how to correct it.

In this blog, we will explore the reasons why QuickBooks Generated Zero Amount Transaction for Bill Payment Stub. Moreover, we will also guide you on how to get rid of them.

Although this article will guide you on how to remove zero amount transactions in QuickBooks, a ProAdvisor can provide a faster resolution. Dial 1800-580-5375 and speak to a ProAdvisor.

Reasons Why QuickBooks Generated Zero Amount Transaction for Bill Payment Stub

Sometimes, you notice that QuickBooks has generated zero amount transactions after bill repayment, or some paid invoices might still show open.

Let us see why QuickBooks might have generated zero amount transactions for bill payment stub:

  • The Credit Memos might not be linked or applied to the respective invoices.
  • The Journal Entry might not be linked or applied to the required invoices.
  • The payment might not be linked or applied to the corresponding invoices.

Remove the Zero Amount Transaction in the Check Register

Do you see zero-dollar transactions in your check register? Let us see how you can remove the QuickBooks generated zero amount transaction for bill payment stub.

We will need to delete these zero dollar transactions. However, before that, press the Ctrl + H keys. Now, review if there is a transaction attached to the zero amount entry.

If you don’t find a transaction attached, proceed to create a backup of the company file. Only when you meet both requirements should you proceed to delete the QuickBooks generated zero amount transaction for bill payment stub

Remove Zero Amount Transaction Issue when Reconciling Credit Card

When you are reconciling credit card transactions, you might notice that some payments are showing as QuickBooks generated zero amount transaction for bill payment stub.

This often happens when you record a bill payment through the write check page rather than using the Pay Bills option. Let us see how to fix it.

Post the Credit or Refund in the Same Bank/ Credit Card Account

You should always choose the bank or credit card account that you originally used for paying the bills when you create a credit or refund.

If you used a credit card to pay the bills, here is how you can post the credit on the same account.

We need to look for the vendor credits that you created and link this to the bill.

Record the credit card as a credit card credit

  • Tap on the Banking menu.
  • Select Enter Credit Card Charges.
  • Tap on the Credit Card drop-down. Choose the credit card account.
  • Tap on the Refund/Credit radio button.
  • Now, select the correct Vendor name. Provide the details like Date, Ref No. and Amount.
  • Write a suitable memo that elaborates on the transaction.
  • In case you have returned Items, tap on the Item Tab. Select the Items and Amounts from the refund.
  • In case the refund does not have Items, tap on the Expenses Tab. Pick the right Accounts and provide the Amount.
  • Tap on Save & Close.
Post the Credit or Refund in the Same Bank

Pay the Bill

  • Tap on the Vendors menu.
  • Choose Pay Bills.
  • Click on the Bill/s corresponding to the Check.
  • Tap on Set Credits.
  • Select the Credits tab.
  • Put a check on the credit. Adjust the amount as you require.
  • Tap on Done.
  • Finally, click on Pay Selected Bills.

Fix Unapplied Vendor Payments and Credits

If you used vendor credits to pay an outstanding bill, you need to fix unapplied vendor payments and credits. Here’s how you can do the same:

  • Tap on the Accountant menu.
  • Select Client Data Review.
  • Tap on Fix Unapplied Vendor Payments and Credits.
  • Navigate to the Vendors tab.
  • Check the payments/credits column and choose the check.
  • Now, find the bills in the bills column.
  • Tap on Apply.
  • Select Save.

Correct it in the A/R (Aging) Report

If you notice a zero-amount transaction in QuickBooks Desktop Enterprise, Pro, or Premier version, you might want to correct it in the A/R or Aging report.

  • Open QuickBooks Desktop.
  • Tap on the Customer menu.
  • Go to Receive Payments.
  • Search for the customer in question. You will be able to see the invoice and unapplied credit balance.
  • Now, tap on Discounts and Credits.
  • You will be able to see the due credit balance.
  • Check and verify that there are no unapplied credit balances.
  • Finally, tap on Done.
  • Now, you can find the applied credit balance in Customer Payment. What is required is that the total number of your customers appear as zero.
  • After you verify, tap on Save and Close.

Now, you will be able to remove a QuickBooks generated zero amount transaction for bill payment stub.

Resolve QuickBooks Generated Zero Amount Transaction for Bill Payment Stub Error (QBO)

If you are using QuickBooks Online and see entries that say, “QuickBooks generated zero amount transaction for bill payment stub,” here is how you can resolve them.

If You Use QuickBooks Online

To get rid of zero-amount transactions in QuickBooks Online, we need to make the changes in the aging report

  • Open QuickBooks Online and sign into your account.
  • Now, tap on the Customer Center menu.
  • Select the name of the customer for whom you want to make the changes. Access your customer file.
  • Look for the overdue invoice.
  • Now, tap on Receive Payment.
  • The Receive Payment window will open. You can see the overdue invoice on the screen.
  • QuickBooks will automatically apply the overdue invoice to the unapplied transaction.
  • Now, go through the details that you see on your screen.
  • You can select the correct transaction if needed and ensure the balance is zero.
  • Once done, tap on Save.
  • Finally, close the window.

You will be able to check your customer’s correct balance and ensure that the invoice is showing as paid now.

Final Words

In this blog, we explored why QuickBooks generated zero amount transaction for bill payment stub. Moreover, we also discussed how to eliminate these zero dollar entries in QuickBooks Desktop and QuickBooks Online.

However, if you weren’t able to fix the issue or have a query, a QB ProAdvisor is the person to reach out to. Speak to a ProAdvisor now and resume your work without delay. Dial 1800-580-5375!

Top Queries

Why did my QuickBooks generate zero amount transaction in payment stub?

The reason you see zero dollar transactions in the check register or aging report is probably because there are unapplied invoices. Another reason might be that you might have created the bill and the credit or refund from separate credit cards or bank accounts.

How can I void an invoice from the previous year in QuickBooks?

While QuickBooks will allow you to void an invoice in the desktop and online version, you need to consult your accountant before you do so. As voiding invoice can create reconciliation discrepancies and affect financial reports, a better option is closing off open invoices as bad debts. Explore details on voiding invoice from previous or another fiscal year in this guide.

Why are all transaction entries zero in a report I generated in QuickBooks Desktop?

If you see unexpected results in the generated reports, such as zero amounts for all transactions, this reflects data damage in the company. To fix this run verify and rebuild data utility on your company file.

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