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QuickBooks Payroll Subscription Renewal
QuickBooks Payroll Subscription Renewal - A Detailed Guide Talk to a ProAdvisor
Home » QuickBooks Payroll Subscription Renewal- 2024 Guidelines

QuickBooks Payroll Subscription Renewal- 2024 Guidelines

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Has your payroll subscription become inactive, and you are looking for detailed instructions on QuickBooks payroll subscription renewal? A valid payroll subscription is necessary to enjoy various features, like time tracking, direct deposit, and tax calculation.

If you are facing issues while reactivating your payroll subscription, this article is for you. Below, we have discussed how to reactivate the subscription and solutions to fix subscription renewal issues in QuickBooks Desktop and QuickBooks Online.

An inactive or expired payroll subscription can prevent you from using the payroll service and its features. This can impact the work and lead to unnecessary hindrances in wages and tax calculations and payments. If you need immediate help resolving the subscription renewal issues, you can reach out to our support team, and they will help you every step of the way.

Why Do You Need a QuickBooks Payroll Subscription?

A QuickBooks payroll subscription can offer various features that cater to your business needs and enhance efficiency. We have mentioned the top features of QuickBooks payroll that you can take advantage of by getting a payroll subscription-

  • QB payroll has a tax penalty protection program to protect your losses. Users can claim a maximum of 25000$ from this program in case of hefty penalties due to incorrect calculations or tax payment issues.
  • QB users with a payroll subscription can opt for direct deposits. By enabling direct deposit, the amount gets transferred to the other party’s account on the same day, leading to swift payments.
  • QuickBooks payroll gathers information to estimate the tax amount and file the taxes and documents on the user’s behalf. Thus, it helps save a considerable amount of time and effort that would otherwise be spent on manual business tax calculations and filing.
  • An active QB payroll subscription can automate other payroll tasks, such as time tracking, salary estimation, and tax withholding.
  • Users can generate invoices even if they move from one place to another. They can contact technicians for support from anywhere, at any time.
  • By availing of the QuickBooks Full-Service Payroll subscription, users can get assistance in setting up payroll by contacting advisors.
  • QuickBooks payroll offers HR support, worker’s compensation, health benefits, 401(k) plans, etc. You can also e-file and pay 1099 forms via QB payroll.

These are some of the main features of QB payroll that you can benefit from with an active subscription. Now, let’s move to the next section to learn how to activate the subscription in case it has expired or lapsed.

How to Successfully Reactivate Your QuickBooks Payroll Subscription?

You can renew or reactivate the QuickBooks payroll subscription by following the detailed steps below –

Step 1 – Reactivate QB Payroll Service

Depending on your QuickBooks payroll service, follow the steps given below to reactivate the subscription –

QuickBooks Online Payroll

If you use the QuickBooks Online Payroll service, you can reactivate the subscription as follows-

  • Go to the Settings menu, select Account and Settings, then click Billing & subscription.
Select subscriptions and billing from here
  • Next, click Resubscribe for payroll, review the subscription summary, and enter your payment info and method.
subscription summary looks like this
  • Once done, select Resubscribe and renew the subscription.

QuickBooks Desktop Payroll Assisted

To reactivate the QuickBooks Desktop Payroll Assisted service subscription, you need to contact the Intuit team for assistance.

QuickBooks Desktop Payroll Enhanced or Basic

If you are a QuickBooks Desktop Payroll Enhanced or Basic service user, implement the following steps to renew the subscription –
Note: Before following these steps, make sure that you have the latest version of QuickBooks Desktop installed.

Via your Company File

The first way to renew the subscription for QuickBooks Desktop Payroll Enhanced or Basic is through your company file and the instructions for the same are given below –

  • In your QuickBooks Desktop company file, move to the Employees menu and select the My Payroll Service option.
  • Further, select Account/Billing Info, then sign in using your Intuit login credentials, and wait for the QuickBooks Account page to open.
select Account/Billing Information from here
  • Now, under the Status section, choose Resubscribe, then follow the on-screen steps and reactivate your payroll service.

Now, you will be able to run QuickBooks payroll with an active subscription. Alternatively, you can renew the subscription using your Intuit account in the next section.

Via your Intuit Account

To reactivate the payroll subscription using your Intuit account, go through the following steps –

  1. Firstly, sign in to your Intuit Account like you usually do, then go to the Status section.
  2. Now, choose Resubscribe, then go through the on-screen steps to successfully reactivate your QB payroll service.

Note: The subscription reactivation process may take up to 24 hours to complete. Once the process is complete, your subscription will display as Active.

Now, move to Step 2 below to review the payroll data.

Step 2 – Review your QuickBooks Payroll Data

After returning to your payroll service, run the payroll setup again and review the data in the following manner –

For QuickBooks Online Payroll

If you use QuickBooks Online Payroll, review the data by following the instructions below –

  • Firstly, go to Payroll and select Employees, then review each employee.
  • Confirm the employee information, including deductions, W-4, sick/vacation time, etc., before going to the Settings tab.
Confirm the employee information like this
  • Lastly, choose Payroll Settings to review your tax rates.

For QuickBooks Desktop Payroll

Follow the steps given below to review the payroll data in QuickBooks Desktop –

  • Go to the Employees menu, select Employee Center, and then from the Employees tab, review each employee.
review your employees information like this
  • Confirm their information, including deductions, W-4, sick/vacation, etc., and once done, go to the Lists menu.
  • Lastly, select Payroll Item List and review your tax payroll items.

Solutions to Fix QuickBooks Payroll Subscription Renewal Issues

In this section, we will discuss practical ways to fix the subscription renewal problems in QuickBooks Desktop and QuickBooks Online. Thus, you can follow these troubleshooting solutions to renew the QuickBooks payroll subscription if any issues arise while renewing the account –

Case 1: Unable to Renew QuickBooks Desktop Payroll Subscription

If you are a QuickBooks Desktop user and facing issues with the payroll subscription, follow the solutions provided below to fix it –

Solution 1 – Update QuickBooks Desktop and the Payroll Service

Issues while renewing/ reactivating the QuickBooks subscription can arise due to an outdated application. To fix these issues, update QuickBooks and payroll in the following manner –

  • Firstly, go to the QB Help menu, select Update QuickBooks Desktop, and click Update Now.
  • Next, mark the Reset Update checkbox, then select Get Updates, and once the updates are downloaded, restart QB.
select Update QuickBooks Desktop from here and hit on update now
  • Lastly, click Install Now to install the downloaded QB updates.

Once QB Desktop is updated, follow the steps given below to update the payroll service-

  • Open the Employees menu in QB, then select the Get Payroll Updates option, and click Download Entire Update.
select Get Payroll Updates by following this image
  • Now, hit Update, and once the updates are installed, you will receive an informational window confirming the same.

After both QB and payroll are updated, try renewing the payroll subscription again. If you cannot renew the subscription, move to the next solution.

Solution 2 – Delete the QuickBooks Paystub.ini File

QuickBooks paystub.ini file stores the payroll subscription information and initializes the payroll service. Damage in this file can be responsible for issues while resubscribing to QB payroll. Thus, you need to delete this file so that QB recognizes that you have renewed the subscription-

  • Firstly, go to the QB Help menu, click Update QuickBooks, then go to the Options tab.
Here is Update QuickBooks Option Tab
  • Go to the download location, enter the paystub in the search field, and hit Enter.
  • Lastly, right-click the file, click Delete, then remove all the paystub.ini files found.

Once done, validate the service key again by implementing the steps below:

  • Launch QuickBooks, press the CTRL + K keys, then copy, remove, and re-enter the service key.
  • Now, click Next until you get the Finish button and end the process.

Once the paystub.ini file is deleted, make sure the payroll service is updated and try renewing the payroll subscription. If you are still facing QuickBooks payroll subscription renewal issues, move to the next troubleshooting solution.

Solution 3 – Revalidate the QB Payroll Service Key

If you are unable to run QuickBooks payroll due to subscription issues, try revalidating the service key in the following manner –

  • Firstly, open QuickBooks, then move to the Employees menu and select My Payroll Service.
  • Click Manage Service Key, then in the QuickBooks Service Keys window, select Edit from the bottom corner.
QuickBooks Service Keys
  • Note the service key and select Add, then enter the service key you’ve noted in the Service Key field.
  • Further, select Next, click Finish, and when the Payroll Update message appears, hit OK.
  • Lastly, verify that the Service Status shows as Active and click OK.

Once the service key is revalidated, make sure that QuickBooks and payroll are updated. Then, run QuickBooks and try to reactivate your payroll subscription. If you are still facing issues, move to the next solution.

Solution 4 – Update your QBDT Payroll Billing/Credit Card Info

Sometimes, outdated payment details can be responsible for QuickBooks payroll subscription renewal issues. Thus, make sure the billing information is updated in QB payroll –

  • Firstly, sign in to QuickBooks, then go to the Employees menu. Remember, only authorized users can update the payroll billing information.
  • Select My Payroll Service, then click Account/Billing Information, and sign in using your Intuit Account login details.
Finding Account/Billing Information from my payroll service like this
  • Now, you’ll be asked to verify your account information. However, if you don’t see your name on the list, contact Intuit for assistance.
  • Further, select Billing Detail and click Edit Billing Info.

Note: Remember, the level of information depends on your contact role. If you don’t see any information in the Billing Details box, you’re not the current billing contact. In such a case, contact Intuit to change the billing contact.

  • Lastly, enter your new billing information and select I Agree to update the details.

Once the payment details are updated, resubscribe to QB payroll. Then, check if you are able to run QuickBooks payroll and ensure that the subscription problems are fixed.

Case 2: Unable to Renew QuickBooks Online Payroll Subscription

Problems while renewing the payroll subscription in QuickBooks Online can be fixed by performing the practical solutions mentioned below –

Solution 1 – Update your Web Browser 

An outdated web browser can cause problems while reactivating the QB subscription. To fix this issue, you must ensure that the web browser is updated –


To successfully update Mozilla Firefox to the latest version, go through these steps –

  • Open the Mozilla Firefox browser, click the Open Application Menu button in the upper-right corner, then choose the Help option.
  • Further, select About Firefox from the Firefox help side menu.
Go to About Firefox
  • Once in the window, Firefox will automatically check for updates and display the current version. Once the updates are installed, select Restart to Update Firefox.
Google Chrome 

To update your Google Chrome, implement the following detailed steps –

  • Open Google Chrome, then click the Customize and Control Google Chrome button from the upper-right corner.
  • From the drop-down menu, select Help, then in the side menu, click About Google Chrome.
click About Google Chrome from here
  • Once the next window opens, Google Chrome will automatically check for updates and display your current version. Once the recent updates are installed, click the Relaunch button and restart the browser.
Microsoft Edge 

You can install the latest Microsoft Edge updates using the following steps –

  • Open Microsoft Edge, then click the Settings and More icon from the upper-right corner and open the drop-down menu.
  • Now, at the bottom, select Help and Feedback, and click About Microsoft Edge from the side menu.
click About Microsoft Edge
  • When the next window opens, Microsoft Edge will automatically update if it isn’t at the most recent version.
  • Lastly, once the updates are installed, click the Restart button to update the browser.

If you use Safari as your primary browser, you can download the latest updates in the following manner-

  • Open the Apple menu by clicking the Apple icon in the upper-left corner, then select App Store from the drop-down menu.
select App Store from here
  • In the next window, click Updates at the bottom of the left navigation pane, then select Safari, and hit Update.
Safari on iPad or iPhone

On an iPad or iPhone, the Safari browser should get automatic updates. However, if automatic updates are not working, open the App Store and go to the Updates section to download the available updates.

Once your browser is updated, open QBO and reactivate the payroll subscription. If you are still facing QuickBooks payroll subscription renewal issues, move to the next solution.

Solution  2 – Clear the Browser’s Cache and Cookies

Sometimes, temporary internet files can cause issues while renewing the QuickBooks payroll subscription. To clear the cache and cookies on your primary browser, follow the steps given below –


To remove the caches and cookies in Firefox, follow the instructions below –

  • Click the Menu button, open the menu panel, then select History and click Clear Recent History.
  • Next to Time range to clear, choose Everything from the drop-down menu, and select Cache from the items list.
Clear recent history
  • Lastly, make sure other items you want to keep are not selected, then click the Clear Now button.
Google Chrome

For Google Chrome users, the browser’s cache can be cleared in the following manner –

  • On your computer, open Chrome, then from the top right corner, select More.
  • Further, select Clear browsing data, then choose a time range (like the Last hour) and choose all the information you want to remove.
Clear browsing data
  • Lastly, click Clear data, and your cache and cookies will be removed.
Safari for Mac

If you use Safari for Mac, the following steps will clear the browser’s cache-

  • Firstly, open the Safari app on your Mac, then choose History, and select the Clear History option.
Clear history from Safari like this
  • Next, open the pop-up menu, choose how far back you want your browsing history cleared, and clear the cache.
Safari for iPad and iPhone

Implement the following steps to clear the browser cache on iPad and iPhone-

  • Open the Settings tab, click Safari, then select the Advanced section.
clear the browser cache on iPad and iPhone from here
  • Now, click Website Data and select Remove All Website Data.
Microsoft Edge

To successfully clear the cache and cookies in Microsoft Edge, follow these steps –

  • Firstly, select Settings and More, then click Settings, and select Privacy, Search, and Services.
  • Now, under the Clear browsing data section, click Clear browsing data now, and select Choose what to clear.
Clear browsing data from Microsoft Edge
  • Under Time range, choose a time range from the drop-down menu, then choose the types of browsing data you want to clear. For instance, you may want to remove browsing history and cookies but keep passwords.
  • Lastly, select Clear Now, and your cache and cookies will be removed.

Once the cache and cookies are cleared from the browser, open QBO and try to resubscribe to the payroll service. However, if issues persist, move to the next troubleshooting solution and open the browser in incognito mode.

Solution 3 – Access QBO in an Incognito Window

Since problems while reactivating a QuickBooks subscription can arise due to excessive cache and cookies in the browser, you can run the browser in incognito mode. Thus, try accessing the account in the incognito window by using these shortcut keys –

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Now, open QBO and try to renew the QB payroll subscription. If you are still facing issues while reactivating the subscription, move to the next troubleshooting solution.

Solution 4 – Update the QBO Payroll Billing Information

Outdated payroll payment details can cause problems while renewing/reactivating the QuickBooks subscription. Thus, update the billing info for payroll in QBO in the following manner –

If You Subscribed through

If you have subscribed to QBO through, implement these steps to update the payment info –

  • Sign in as the primary/company admin, as only these users can update billing info due to security reasons.
  • Next, go to the Settings tab, select Account and Settings, then click Billing Subscription from the left menu.
If you subscribed through QuickBooks then do a/c to this Image
  • Click Edit beside your payment method, then update your credit card info.
  • Ensure the address in QuickBooks is the same as the one on your credit card statement, and once everything’s good, hit Confirm card or Save.
If You Subscribed through the App Store

If you have subscribed to QBO using the app store or Play store, go through the following steps to update the billing info –

For Android Users (Google Play)

If you are an Android OS user, follow the steps given below to update the payment details-

  • Open the Google Play Store, tap the Menu ≡ to open the side menu, and select Payments Methods.
Select Payments Methods
  • Click More Payment Settings to open the mobile web browser, then update your payment.
For App Store (iPhone or iPad)

If you use an iPhone or iPad, you can update the payment info for the QB subscription in the following manner-

  • Tap the Settings app, then click your name and select Payment & Shipping.
QuickBooks subscription through iPhone or iPad
  • Next, enter your Apple ID password, then edit the card on file, or click Add Payment Method for a new card.

Once you have updated or entered the recent billing info, try to resubscribe to the QBO payroll. Then, check if you are able to run payroll and ensure that the subscription is successfully reactivated.


We hope this detailed blog helped you fix the subscription problems in QuickBooks Desktop and Online versions. If these solutions don’t work or you are still facing issues in the QuickBooks payroll subscription renewal process, you can reach out to our team of QB professionals at 800-580-5375 and get direct guidance in fixing it.


Will my QuickBooks data be available even after the subscription has expired?

QuickBooks preserves your data for 365 days from the subscription cancellation/expiry date. Thus, if you reactivate the QB subscription during that time, the data will still be available.

What are the different QuickBooks payroll subscription options?

There are three alternatives available for a QuickBooks payroll subscription-
Simple Payroll
In this plan, you can use features like payroll calculation, check printing, and direct deposits. However, filing a tax form is not included in the Simple Payroll plan.
Improved Payroll –
This enhanced package allows you to submit and pay taxes instantly, along with the features offered in the Simple Payroll plan. Users can also get assistance with W-2 and 1099 forms.
Payroll Full-Service –
It includes all the features of the Enhanced Payroll plan, along with different plan options depending on the quantity of personnel and degree of service. Each edition offers a 30-day trial period, and users can purchase monthly or yearly subscription plans.

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