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QuickBooks Web Connector Certificate Revoked Error
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Fixing QuickBooks Web Connector Certificate Revoked Error

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QuickBooks uses Web Connector to communicate with a third-party application. However, this requires the application to have a valid digital certificate. When you connect QuickBooks with an app, a digital certificate shows that the app is secure. This holds true for any app, whether it is an Intuit app such as Field Service Management, Statement Writer, or a third-party application.

However, sometimes, when you try to connect a third-party app with QuickBooks using the Web Connector or sync it, you might see an error message, such as:

QuickBooks – Application with Revoked Certificate: An application with a revoked certificate is requesting access to the following company file  
Certificate Information: The certificate was revoked by the certification authority.”  

or

“QBWC1048: QuickBooks Web Connector could not verify the web application server certificate
This happens when Web Connector can’t authenticate your application.”  
Application with Revoked Certificate

This implies that Web Connector cannot verify the application’s certificate to facilitate its connection with QuickBooks. In this blog, we will dive deep into multiple reasons why you see the QuickBooks Web Connector certificate revoked error and walk you through the working methods to fix it. However, if Web Connector returns a QBWC1039 error instead, there is a separate guide dedicated to that.

To resolve the issues with Web Connector and your application immediately, contact QB ProAdvisor. A QB ProAdvisor will take over the issue and resolve it for you in no time. Dial 800-580-5375!

Reasons for QuickBooks Application with Revoked Certificate Error

There are a set of different reasons why your QuickBooks web connector says the certificate is revoked. For instance,

  • You might be using an outdated web connector
  • The digital certificate for your web connector might have expired.
  • The application you are connecting QuickBooks to might be outdated.
  • The digital certificate of the application might have expired or isn’t valid anymore.

Now, let us see how you can fix the QuickBooks application with revoked certificate error.

Troubleshooting QuickBooks Web Connector Certificate Revoked

In this section, we will list the detailed procedure for resolving the QuickBooks web connector certificate revoked. Follow these steps in order and reach out to us if you have a query.

1.     Update QuickBooks Desktop

First, let us update your QuickBooks Desktop to the latest release. This ensures that you have recent bug fixes and software enhancements. Therefore, manually update your QuickBooks Desktop to the latest release.

Once you have installed recent QB updates, continue to the next step.

2.     Install the Latest Web Connector Version

Just as updating QuickBooks Desktop is necessary, it is also important that you use a recent version of QuickBooks web connector.

You can check the version of your web connector. For that:

  • Launch the Windows Start menu.
  • Search for a web connector and open it.
  • You can find the version information at the top bar of the Web Connector window. Match it with the version information of latest Web Connector versions given in the table at the end of this section.

If you find you are using an older version of Web Connector, download a recent version and install it.

Note: First, you need to rename your older web connector application file (QBWebConnector.exe) so that QuickBooks doesn’t access the older web connector version even if you install the recent one.

Here is how you can rename your Web Connector file:

  • Navigate to this file location:

(i) 64 bit Windows – C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBWebConnector.

(ii) 32-bit Windows – C:\Program Files\Common Files\Intuit\QuickBooks\QBWebConnector\QBWebConnector.exe

You can also open the Run command (Windows + R) and paste the file path there.

  • Right-click on the QBWebConnector.exe file and tap on Rename. Add Old_ at the beginning of the name so that the new name becomes OLD_QBWebConnector.exe
  • Save the changes.

Once you are done renaming the file, download the recent version of the web connector for your Windows Desktop from the table below.

QuickBooks Desktop VersionDownload Specific Web Connector Version
QuickBooks Desktop 2021Web Connector Version 31.0.10015.29
QuickBooks Desktop 2022Web Connector Version 32.0.10011.30
QuickBooks Desktop 2023Web Connector Version 33.0.1006.28
QuickBooks Desktop 2024Web Connector Version 34.0.1001.27

Once the file is downloaded, double-click on the setup file to run the installation. Follow the on-screen instructions to install the Web Connector updates successfully. 

When you are finished, continue to the next step.

3.     Use the Latest Version of the Third-Party App

In case you are using an outdated application, update to the latest release or connect QuickBooks to a recent version of that application.

The latest updates of an application also come with an updated digital certificate. This improves the chances of authorization and validation by operating software and other services. Therefore, check if you are using an outdated application and update it.

4.     Verify Digital Certificate for Your Application

If the third-party application’s digital certificate has expired, you won’t be able to connect it to QuickBooks.

If that is the case, you might see the QuickBooks web connector certificate revoked error message.

Let’s check if the digital signature for the application in question is valid.

  • Launch the Start menu and search for the application.
  • Now, right-click the application icon.
  • Click Open File Location.
  • Now right-click on the application file (such as applicationName.exe).
  • Tap on Properties.
  • Choose the Digital Signature tab.
  • Select the Name of Signer on the Signature List.
  • Tap on Details.
  • Choose View Certificate in the General tab.
  • Now, check the Valid from dates.

Now, if the digital signature date has expired, reach out to an IT Expert or a ProAdvisor to learn how to install the updated certificate.

  • Finally, tap on the OK button when you want to close the window.

Once you have addressed the above-mentioned aspects, reconnect the application to QuickBooks. However, if you see the certificate revoked error, continue to the next step.

5.     Disconnect and Reconnect the App to the QuickBooks

There could be a possibility that the QuickBooks application with revoked certificate error has something to do with the .qwc file.

The .QWC file is downloaded from the application and is required to connect to QuickBooks.

Let us remove the .qwc file, download a fresh .qwc file from the application and reconnect it to QuickBooks.

  • First, remove the third-party application’s QWC file from Web Connector.
  • Now, go to the third-party application and download a new QWC.
  • Double-click the .qwc file you just downloaded to launch the web connector.
  • Proceed with the integration instructions. Select the option Yes, whenever this QuickBooks company file is open in the certificate window.

However, if the issue persists, fix your QuickBooks integrated application preferences. Moreover, don’t hesitate to reach out to us.

When You Sync QuickBooks Without a Web Connector

This section is for the case when you sync QuickBooks with a third-party application without using the web connector. If that is the case and you run into the certificate revoked error, first update your third-party app and then attempt to sync it with QuickBooks.

However, if you continue to see QuickBooks application with revoked certificate error, carry out the steps given below:

  • First, download the zip file for certSync.bat.
  • Go to the folder or location where the downloaded file was saved.
  • Now, extract the zip file.
  • Open the extracted folder and find the certSync.bat file.
  • Right-click the certSync.bat file.
  • Select Run as Administrator.
  • It might take a while to run.

(Close the Command Prompt window only after you see this on the screen: CertUtil: -verifyCTL command completed successfully.)

  • Finally, close the window.

Now, reattempt to sync your third-party app with QuickBooks.

Facing an Issue with QuickBooks Statement Writer (QWS)?

You might run into problems generating statements if QuickBooks Statement Writer (QWS) isn’t working properly.

If the QuickBooks Statement Writer certificate is revoked or not working, learn how to fix QuickBooks statement problems.

Final Words

This was all on how to address the QuickBooks web connector certificate revoked error. Go through these methods and carry them out whenever you see the QuickBooks application with revoked certificate message window. However, if even after a comprehensive troubleshooting, the issue persists, you should reach out to an expert.

Dial 800-580-5375 and connect to a QB ProAdvisor who will take care of the issue so that you can resume your work in no time.

Top Queries from QuickBooks Community

How do I fix a revoked certificate in QuickBooks?

To fix the QuickBooks application with revoked certificate error, update your application, QuickBooks Desktop, and the web connector. Moreover, you can delete the .qwc file from the web connector, download it from the application again and install it to the web connector.

How do I repair the QuickBooks web Connector?

To fix the issues with the QuickBooks web connector, just rename the existing web connector application file (QBWebConnector.exe) and install the latest version of web connector. This will also repair and update it.

How do I connect my web connector to QuickBooks?

First, download a recent version of web connector. Now, right click on the downloaded file and run it as administrator. Go on with the on-screen instructions and install the web connector. Now, set up the web connector.

How do I fix a QuickBooks application with revoked certificate?

First, check and make sure your third-party application has a valid digital certificate which is not expired. Do the same for the web connector Now.

What happens when the application certificate is revoked?

When the certificate is revoked, QuickBooks will no longer be able to connect to the third-party application. Moreover, the web connector will not facilitate this communication.

What is QuickBooks application certificate?

Applications have digital certificate which validate them to communicate and sync with other applications and services such as QuickBooks. Thus, if the application’s certificate is expired, you can’t connect to QuickBooks. You will see an error message that states ‘QuickBooks – Application with revoked certificate’.

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