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How to Fix QuickBooks Your Browser is a Bit Unusual Error

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QuickBooks sends email using Outlook or webmail, and you need to set up an email address server for the same. However, if you send emails using the GoDaddy (Microsoft 365) SMTP server, there is a chance that you will encounter a peculiar problem. You might see the following error message on your screen:

Your browser is a bit unusual…

Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.

Does this sound like an issue you face? If that’s the case, you are in the right place. In this article, we are going to explore the authorization QuickBooks webmail ’your browser is a bit unusual’ error. We will walk you through the detailed steps to get rid of this error and be able to send emails through QuickBooks again.

If you are unable to send emails due to the GoDaddy error or webmail authorization problem mentioned above, a QB ProAdvisor can help you fix this right away. Dial 800-580-5375 and speak to a QB ProAdvisor!

An Overview of the GoDaddy ‘Your Browser is a Bit Unusual’ Error

Let us take a closer look at an issue a user faces. They have set GoDaddy webmail in their QuickBooks email preferences settings. Now, Go Daddy switches to Office365 or upgraded to MS365 mail servers, which only accept OAuth2 authentication. The user tries to update the email settings to the Outlook email provider with enhanced security or manually with outlook.office365.com / port 587 with SSL. However, when they enter the login credentials in the Microsoft 365 sign-in web browser, it doesn’t let the user in; instead, it says,  “Your browser is a bit unusual…”

Your Browser is a bit unusual

Why do you see the QuickBooks ‘Your browser is a bit unusual’ error message?

Let’s dig deeper into the issue and find out why you see the QuickBooks webmail authorization message, ‘Your browser is a bit unusual. ‘

Actually, GoDaddy has recently changed its web services from Webmail to Exchange/Outlook 365. This might cause a compatibility issue with the Server for Office 365, which renders you unable to send email using GoDaddy email addresses.

Because of this, the user needs to update the settings to the current settings. The user tries to update their Email Preferences in QuickBooks, choosing Outlook/Hotmail/Live as the Provider and marking the Enhanced Security check box.  It brings up a Microsoft 365 login screen, but after entering their credentials, the user sees an error message stating,

Your browser is a bit unusual…

Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.

To the user’s surprise, no ad blocker or VPN is running, and Javascript is enabled as well. However, the authentication continues to fail, and the user is unable to send emails from QuickBooks.

If you face the same error, it becomes crucial to resolve it so that you can resume sending emails to the customers and vendors.

Troubleshooting GoDaddy Your Browser is a Bit Unusual Error in QuickBooks

Now, let us see how to fix the QuickBooks ‘your browser is a bit unusual’ issue. As there are several factors that can lead to this error, you will need to carry out a handful of solutions to resolve the QuickBooks GoDaddy email authorization browser error.

Follow the steps listed below in the order they are, and if you face an issue, feel free to reach out to us.

1.     Update QuickBooks Desktop

First, and foremost, we recommend you to update your QB Desktop to the latest release. This ensures that you have the latest features and bug fixes rolled out by the developers.

QuickBooks users often struggle with bugs and technical glitches, which the developers fix in the next update. The ‘your browser is a bit unusual GoDaddy QuickBooks error’ is surely a compatibility issue at the least, and it is possible that developers roll out an update to resolve this issue from the root in an update by the time you are reading. Therefore, first, update your QBDT application and then proceed to the next step.

2.     Update Microsoft 365 (Office)

To ensure there is no compatibility issue between QuickBooks and Outlook, let us update Microsoft Office.

If you are using Microsoft Office (365) and you have a license or product key, then updating MS Office shouldn’t be a problem.

This step is not recommended if you are using an older version of Microsoft Office 2017 or a pirated version and not Microsoft Office 365.

Here is how you update Microsoft Office.

  • Open the Office application on which you want to install the update.
  • Now, create a new document, i.e., a blank document.
  • Tap on File.
  • Select Account, which you might see on the left side.
  • Now, select the Update Options drop-down menu.
  • Finally, choose Update Now.
  • This will install office updates.

Once you have updated Microsoft Office and QuickBooks Desktop to the latest release, check if you face a problem sending an email. If you encounter the QuickBooks your browser is a bit unusual error, continue to Step 3.

3.     Update Email Preferences in QuickBooks

Let us first check the email preferences in the QuickBooks application and update it there. If you have already updated the email preferences in QuickBooks, you can skip to the next step.

Here is how you can update the email preferences in QB Desktop.

  • Open QuickBooks Desktop and navigate to Edit.
  • Now, choose Preferences.
  • Go to the Send Forms window and tap on the My Preferences tab.
  • Select the email account and tap on Edit.
  • You will see the Edit Email Info window. Now, go to the SMTP Server Details and check and set the server’s name and port to the settings recommended by your email provider.
  • Mark the checkbox for Use enhanced security (Recommended).

Once you are done, close all programs and open QuickBooks. Try sending an email and check if the GoDaddy error you faced earlier is resolved. If the problem continues to arise, continue to the next step.

4.     Reset Email Preferences in Internet Options

QuickBooks uses the default programs in the background to send emails. Therefore, we need to check and ensure the right program is set as the default.

Follow the steps below to reset the email preferences on your Windows computer.

  • Close your QuickBooks Desktop application.
  • Now, open the Start menu and type Internet Options in the search box.
  • Click on Internet options.
  • Now, go to the Programs tab and choose Set Programs.
  • Now, tap on Set your default programs.
  • Find Mail and select it. Now, choose the default email program.
  • Tap on Apply and choose OK.
  • Close Internet Options.

Now, attempt to send the email from QuickBooks Desktop. If you encounter the QuickBooks error: your browser is a bit unusual, proceed to the next step.

5.     Repair Mapi32.dll Component

You have configured the email preferences and checked the default program settings and yet the issue persists. A damaged MAPI32.dll might be the reason. To make sure this isn’t the root of the error, let’s repair MAPI32.dll

To brief you, the Mapi32.dll file is an important component of the Microsoft Messaging Application Programming Interface (MAPI) system. The component has an integral role in ensuring communication among various email clients and applications on the Windows operating system. If it is defective, there is no way your QuickBooks can send emails.

Important Note: Only repair Mapi32.dll on your own if you are confident that you have the required technical knowledge, as this part can be quite tricky. If not, we recommend that you contact a technical expert or a QB ProAdvisor.

Now, let us proceed to fixing the Mapi.32dll component.

First, we will test to see if you can send an email from Microsoft Office or not. For this, follow the steps below.

  • To begin with, restart the computer.
  • Open Microsoft Word. Creating a new document, i.e., a blank word file.
  • Go to the File menu and choose Send.
  • Now, click on Email as PDF Attachment.
  • Finally, send a test email to your other email address.

Check if you were able to send the email. Now, there are two scenarios – either you were able to send the email or not.

  1. If you were not able to send the email, this means there could be a problem with your email service or Outlook suite. In this case, check if you can use your email account to send email on other devices and reach out to Microsoft support.  You don’t need to repair the Mapi.dll, and you can skip the instructions for how to repair the mapi.dll component in step b that follows.
  1. If you were able to send the email through Microsoft Word and yet you cannot send an email through QuickBooks, you will need to repair the Mapi.dll

Here’s How to Repair Mapi.dll component

Let us see how to repair the mapi.dll component in Windows.

  • Close all open programs.
  • Now, click on the Windows or Start button to open the Start menu.
  • Enter File Explorer in the search field.
  • Select File Explorer.
  • in the File Explorer window, navigate to C:\Windows\System32 or paste this file path in the navigation bar.
  • Now, check where the Fixmapi.exe file is.
  • Double tap on the Fixmapi.exe file and follow the on-screen instructions to carry out the repair.
  • When the repair is done, close everything and restart your computer.

This should help you send emails through your QuickBooks application. However, if you try sending an email and are still met with QuickBooks your browser is a bit unusual error, proceed to the next solution.

6.     Add Different Server Name and Port for Office365

If selecting the Use enhanced security (Recommended) option and carrying out the above methods didn’t work, let’s add an SMTP server name and deselect the Use enhanced security (Recommended) option.

Outlook uses another mail app to integrate, especially for outgoing mail server hostnames. Therefore, what you can do is set the Server Name and Port accurately with these details: Server Name: smtp.office365.com (instead of outlook.office365.com)

Port: 587

Make sure to mark the checkboxes for SSL/TLS. Here is how you can do the same.

  • Open QuickBooks Desktop.
  • Tap on the Edit menu and choose Preferences.
  • Now, locate Send Forms and click on it.
  • Go to the My Preferences section and select Add.
  • Type in the correct Email ID.
  • Tap on the Email Provider drop-down menu and click on Outlook/Hotmail/Live.
  • De-select (or unmark) the checkbox for the Use enhanced security (Recommended) option.
  • Tap on OK.
Different Server Name and Port for Office365

You will return to the My Preferences window.

  • Tap on Edit.
  • Now change the server name and port to the following
    • Server Name: smtp.office365.com
    • Port: 587
  • Mark the option for SSL/TLS.
  • Tap on OK.

Once done, close all the programs and close QuickBooks. Ensure QuickBooks is not running in the background. If you are using QuickBooks in single-user mode, you can open Task Manager by pressing Ctrl + Shift + Esc keys together and end all programs related to QuickBooks. An alternative is shutting down the computer and then starting it again.

Now, open QuickBooks Desktop and send a test email. Check if the ‘QuickBooks your browser is a bit unusual error’ is resolved.

Summing It Up

The above guide was on how to resolve the ‘GoDaddy QuickBooks your browser is a bit unusual’ error. Follow these steps carefully, and reach out to us if you have any concerns. However, if you aren’t able to resolve your QuickBooks issue, it is time for you to get an expert’s assistance. Dial 800-580-5375 now and speak to a QB ProAdvisor, who is proficient in resolving QuickBooks errors and will help you resume your operations right away.

Top Queries

How do you resolve the QuickBooks ‘Your browser is a bit unusual’ error?

To fix the ‘your browser is a bit unusual’ GoDaddy issue, you should check the email preferences settings in QuickBooks, and the program defaults to send emails in Windows. If that doesn’t work, you can try repairing the Mapi32.dll component. For detailed steps on how to fix this error, scroll up to the comprehensive guide above.

Why is GoDaddy saying my browser is unusual?

This error shows up because GoDaddy has recently changed its web services from Webmail to Exchange/Outlook 365. When you try to log in with your credentials into your Microsoft 365 (Office) account, you see the error message “Your browser is a bit unusual.”

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